Abdullah Medhat Email & Phone Number

- Design (HLD/LLD), implement and maintain core, edge and aggregation layers including hardware and software configuration.- Manage International uplinks and internet routing policies.- Last point of escalation for NOC, Provisioning, Pre-Sales, Access, and Broadband teams.- Troubleshoot hardware related problems and network outages.- Handle network.

General Description:ETS2 acts as a point of escalation/problem-validation/isolation for ETS1/CTS1 teams in order to provide a high level of network stability 24/7 by monitoring/maintaining all network devices in coordination with relevant engineering teams (Access, TAM, Core, …)Duties:- Monitoring network performance for both Core /Access network layers.

- Handling tickets for corporate customers problems over phone or via email.- Troubleshooting MPLS L2/L3 VPN customer problems and providing efficient solution.- Lead technicians for solving customer physical line problems.- Isolate customer problem and handle escalations procedures to appropriate team.- Providing technical assistance for customer internal.

- Troubleshooting Point-Of-Sale Terminals and local lan problems.- Maintaining Core Devices [HP L3 Core Switch and Juniper J-Series Router].- Successfully installing complete network infrastructure and Point-Of-Sale terminals for Mall Of Arabia Branch. [HP L3 Core Switch and multiple HP Edge switches]

- Installing and upgrading network devices [Routers, switches..]- Maintaining and Troubleshooting local lan problems.- Administrating 50+ workstations and file servers.