Abdullah Qaiser Email & Phone Number

Islāmābād, Pakistan

• Deliver top-notch technical support to clients using our SaaS product. Maintain a customer-first approach to ensure their issues are addressed efficiently and with empathy.
• Act as a bridge between different company departments, facilitating smooth communication and coordination. This ensures timely resolution of customer issues and product improvements.
• Skillfully identify and diagnose technical problems reported by our client base. Thoroughly document issues to provide clear and actionable information to the relevant teams.
• Utilize Salesforce as our platform to manage customer interactions and streamline support processes. Leverage CRM data to enhance customer experiences and track service requests.
• Proficiently use JIRA for issue tracking, project management, and agile development. Collaborate with cross-functional teams to prioritize and resolve technical issues.
• Collaborate with the appropriate departments, such as development and quality assurance, to resolve complex technical issues. Follow issues through to resolution and ensure clients are promptly updated on progress.

• Liaised with corporate sales and marketing teams to develop and maintain social media promotion, email-based campaigns and other marketing programs.
• Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building and coaching.
• Developed network relationships with industry professionals to enhance community awareness and promote services.

Islāmābād, Pakistan

• Provided front-end website development using WordPress.
• Discussed site and app requirements with clients to produce actionable development plans.

Islāmābād, Pakistan

• Designed and developed professional real estate website for the client (Safeway Renewable Energy) as per requirements