As the CEO of REACT AGENCY I lead our team in delivering top-notch white label app solutions. My key responsibilities include:Strategic Leadership• Setting the vision and goals for the agency.• Developing strategies for growth and client relationships.Operational Management• Overseeing project timelines, budgets, and resources.• Ensuring high-quality deliverables.Financial Management• Managing the agency's budget and financial health.• Monitoring financial performance and implementing cost-saving measures.Stakeholder Engagement• Managing relationships with investors and stakeholders.• Building strategic partnerships to enhance the agency's offerings.

As the Senior Project Manager at Supreme Supports, I oversee all project operations to ensure the seamless delivery of outcomes for a diverse range of small and medium-sized businesses.Key Responsibilities☞ Led a cross-functional team of developers, designers and business analysts to establish and define project requirements and technical specifications.☞ Responsible for managing the entire lifecycle of a digital project, which includes scoping, planning,organizing, and directing all aspects of the project from start to finish. ☞ Conduct Scrum Daily stand up, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.☞ Direct comprehensive project plans for app projects and applications, ensuring deadlines and financial targets are met.☞ Utilize a range of project management methodologies - Agile or Waterfall or hybrid to ensure project success.☞ Accountable for end-to-end business operation and daily administration operations of the company including assessing performance and restructuring processes to grow the business.

At Averee, we have transformed the retail journey for individuals with disabilities or those impacted by the aging process. Averee streamlines the process of discovering desired products while optimizing the utilization of NDIS and My Aged Care funding. In my role as the Project Manager at Averee, I assume responsibility for managing and supervising the launch of the innovative Averee platform. Additionally, I steer the execution of technology roadmap initiatives that steer Averee's aspiration of becoming the preferred shopping hub.KEY RESPONSIBILITIES ☞ Launched new Marketplace with new features on the VTEX Commerce platform. ☞ Developed detailed project plans in collaboration with key stakeholders to outline the scope, timelines, budgets and deliverables of multiple projects.☞ Implemented Agile SCRUM rituals including stand ups, sprint planning, retrospectives and demos within the team, resulting in improved team communication.☞ Managed and Co-ordinated a cross-functional global team of IT personnel for prioritizing the project backlog items and co-ordinated and assisted in the User Acceptance Testing (UAT) process. ☞ Assessed and reported on dependencies, issues and risks to stakeholders and implemented preventative structures and actions to proactively resolve and prevent adverse business outcomes.☞ Monitor the development progress throughout each sprint to ensure project is within scope and budget and navigating project engagements efficiently and effectively. ☞ Produced project documentation to capture and clearly communicate relevant information for technical and business audiences.☞ Managed large-scale projects with budgets of up to $500,000, ensuring client satisfaction and maximum resource utilisation.

KEY RESPONSIBILITIES❖ Responsible for designing and developing the Ecommerce website and made it functional for operation.❖ Managed the entire team consisting of Web developers, designers, SEO people and content writers and implemented an action plan to create online branding.❖ Responsible for site analytics and testing to drive growth for ecommerce KPIs. Used a/b and multivariate testing to drive 15% improvement in site conversion. Increased conversion by 35%, reduced bounce rate by 42%, and improved user engagement. ❖ Created product information packages for vendors including product descriptions, images and pricing. Ensured all information copy, product and non-product was updated and accurate.❖ Built relationships with vendors to manage all ecommerce technology partners. Integrated several third party technologies for shipping partners and email marketing channel.

 Consistently attained and exceeded sales and promotion targets through excellent business skills, team collaboration, tactical/strategic planning and client relationship development. Established lasting relationships and developed impressive database of clients through referrals. Trained/educated customers by explaining complex financial concepts in a clear and concise manner. Performed a critical role in delivering programs that supported the strategic direction of the Home Loan Services. Developed business thorough a strong referral base by providing tenacious client follow-up and excellent service. Managed customer expectations and contributed to a high level of customer satisfaction.

Responded to residential and business customer inquiries, as well as undertaking troubleshooting of technical issues over the phone.Scheduled field service appointments for issues requiring in-person support or line maintenance.

 Explored and developed International agent network establishments that achieved exceptional market penetration. Implemented new business development strategies that reactivated existing accounts, generated new business and drove the growth, retention as well as profitability of the company. Generated leads, additional revenue stream and implemented effective systems and strategies that contributed to market growth and increased customer traffic. Drove the growth, retention and profitability of key account base, creating comprehensive account plans for designated key accounts including account set up and ongoing client management. Consistently surpassed business goals and significantly grew revenue through exceptional business skills, team collaboration, tactical planning, effectual persuasion and negotiation, and client relationship development. Crafted business development plans and strategies for building/ maintaining a robust sales pipeline and moving key opportunities through the business development cycle.