Abdullah Rushaidat Email & Phone Number

Doha, Qatar

Developed and implemented operational policies and procedures.Oversaw daily operations to ensure smooth and efficient functioning.Monitored key performance indicators (KPIs) to track and improve operational performance.Managed logistics and supply chain operations, ensuring timely procurement and delivery of materials.Coordinated with different departments to align operations with overall business objectives.Handled customer service and client relations to ensure satisfaction and address concerns.Implemented process improvements to enhance productivity and reduce costs.Managed workforce planning and scheduling to optimize staff utilization.Ensured workplace safety and compliance with health and safety regulations.Facilitated continuous improvement initiatives and change management processes.Analyzed operational data to identify trends, opportunities, and areas for improvement.Utilized technology and software tools to streamline operations and enhance efficiency.Provided training and development programs to upskill employees and improve performance.

Amman Governorate, Jordan

As a Key Account Manager, I developed and maintained strong, long-lasting relationships with key clients, serving as their primary point of contact. I created and executed strategic account plans to drive client satisfaction and business growth, identified opportunities for upselling and cross-selling, and collaborated with internal teams to deliver tailored solutions. I monitored and analyzed account performance metrics, prepared reports for senior management, and developed strategies to improve account performance. I negotiated contracts, pricing, and terms of service, ensured compliance with agreements, and managed contract renewals. I provided exceptional customer service, coordinated issue resolution, and supported clients to maximize the value of our products and services. I stayed informed about industry trends, conducted market research to identify new business opportunities, and shared insights with internal teams to inform product development and business strategies. This role required strong communication, negotiation, and interpersonal skills, along with proficiency in CRM software and the Microsoft Office Suite.

Amman Governorate, Jordan

Customer Service.Selling and activating customers subscriptions.

Amman Governorate, Jordan

Selling devices and software.installing and configuring computer systems and applications.provide support, including procedural documentation and relevant reports.