-Automate existing manual test cases using Selenium+Java (UI Testing)-Assist in streamlining the development cycle by employing Test Driven Development to plan and execute Test Scripts-Employ industry standard QA practices to mitigate losses and ensure a superior quality of the product-Well versed with Agile Methodologies and actively involved in agile ceremonies such as Story Time, Retros etc.-Strong command over version control and database management systems to be able to… Show more -Automate existing manual test cases using Selenium+Java (UI Testing)-Assist in streamlining the development cycle by employing Test Driven Development to plan and execute Test Scripts-Employ industry standard QA practices to mitigate losses and ensure a superior quality of the product-Well versed with Agile Methodologies and actively involved in agile ceremonies such as Story Time, Retros etc.-Strong command over version control and database management systems to be able to replicate testing environments safely and effectively-Involved in training and onboarding junior QAs and Developers (new-hires). Participated in coaching 20+ new hires so far. Show less

As Founder and CEO of ShiningTime Cleaning Ltd, I strive for operational excellence to ensure that our clients receive the best service possible. A confluence of a multitude of skills - Search Engine Optimization, Digital Marketing, Customer Relationship Management, Web Development and most importantly, People Leadership - has enabled me to build a roster of 10+ highly professional individuals with years of experience in the cleaning industry. I also employ the use of Generative AI to serve my… Show more As Founder and CEO of ShiningTime Cleaning Ltd, I strive for operational excellence to ensure that our clients receive the best service possible. A confluence of a multitude of skills - Search Engine Optimization, Digital Marketing, Customer Relationship Management, Web Development and most importantly, People Leadership - has enabled me to build a roster of 10+ highly professional individuals with years of experience in the cleaning industry. I also employ the use of Generative AI to serve my customers to the best of our abilities Show less

As a Client Success Manager (CSM), I use my skills in Customer Relationship Management and Data Analytics to ensure that the business objectives of our clients are met. I also act as Project Manager for the development team for Client customization requests. Reported directly to the Co-CEO and now, to the Director of Client Success. As a CSM, I:-Employ the use of effective Client Relationship Building skills to ensure high NPS scores and high Client Success;-Analyze Client Data with… Show more As a Client Success Manager (CSM), I use my skills in Customer Relationship Management and Data Analytics to ensure that the business objectives of our clients are met. I also act as Project Manager for the development team for Client customization requests. Reported directly to the Co-CEO and now, to the Director of Client Success. As a CSM, I:-Employ the use of effective Client Relationship Building skills to ensure high NPS scores and high Client Success;-Analyze Client Data with the use of MS Excel and Power BI, isolate pain points and deploy effective road maps to alleviate issues;-Help in Implementing research activities to analyze Client Feedback;-Employ my technical knowledge in boosting Client Success by facilitating data migrations to SaaS deployment;-Developed an effective Requirement Elicitations Process for client customizations;-Creating roadmaps for best practices and internal processes that improve efficiency and reduce operational resource consumption. Show less

-Provided Technical Support to Avanti clients and assisted them in achieving their Business Objectives;-Employed the use of effective Quality Assurance practices and replications to isolate bugs in the system;-Maintained positive client ratings for 90%+ client interactions;-Developed training modules and led sessions that assisted in on-boarding 10+ employees to the Avanti team;-Created content that enabled clients to effectively use the software to its potential;

-Designed and implemented automation of older data analysis processes thereby reducing costs and boosting efficiency;-Applied software engineering tools such as MS Visual Studio and SQL Developer to troubleshoot issues with existing data entry functions and enhance functionality; -Managed well data using various data management tools, such as SQL querying;-Exhibited strong leadership skills as a trainer to the new student intern;-Displayed superior written… Show more -Designed and implemented automation of older data analysis processes thereby reducing costs and boosting efficiency;-Applied software engineering tools such as MS Visual Studio and SQL Developer to troubleshoot issues with existing data entry functions and enhance functionality; -Managed well data using various data management tools, such as SQL querying;-Exhibited strong leadership skills as a trainer to the new student intern;-Displayed superior written communication skills by working on training manuals and documentation. Show less

Responsibilities included calling the University of Calgary alumni to update their databases, informing them about latest news out of campus and fundraising with the alumni, whereby the donations go to various funds that improve the overall quality of student life (academic and non-academic etc.) on campus.