Dedicated and accomplished Body Shop Estimator with a proven track record spanning 4 years as a Service Advisor and Body shop Service Advisor. Excel at assessing vehicle damage, delivering accurate repair estimates, and ensuring seamless insurance claim coordination. Committed to achieving and exceeding targets while upholding high levels of customer satisfaction. A collaborative team player adept at fostering motivated work forces and maintaining meticulous documentation. **Key Highlights:**- Successfully managed customer interactions, assessed vehicle damage, and provided precise repair estimates.- Orchestrated insurance claims to surpass approval targets, contributing to exceptional customer satisfaction rates.- Collaborated seamlessly with repair teams, resolving conflicts, and maintaining comprehensive documentation.- Instrumental in developing and implementing high-quality service policies that improved customer satisfaction by 20%.- Proficient in DMS for Maruti Suzuki, Suzuki Diagnostic Tools, and completed Suzuki Training in Service Advisor Basics and Advance.- Fluency in Hindi and Urdu, with a strong command of English and beginner proficiency in Arabic.A Bachelor in Automobile Engineering graduate from Mumbai University, I bring technical expertise, exemplary communication skills, and a passion for the automotive industry. Ready to contribute to the success of body shop operations while ensuring top-notch customer experiences. Connect with me to explore collaborations and opportunities.