Abdullah Shaukat Email & Phone Number

Dubai, United Arab Emirates

Liaising with air traffic control, ground services, and other relevant parties to facilitate efficient flight operations.Managing and maintaining accurate records, including flight plans, crew information, and operational documentation.Ensuring compliance with aviation regulations, safety standards, and company policies.Collaborating with various teams, including pilots, ground staff, and maintenance crews, to optimize overall flight operations.

Dubai, United Arab Emirates

Interact with passengers, addressing inquiries, complaints, and providing assistance to ensure a positive travel experience.Resolve customer issues and conflicts professionally and efficiently, striving for customer satisfaction.Ensure a smooth check-in and boarding process by coordinating with ground staff and gate agents to minimize delays and inconveniences.Oversee the handling of baggage, ensuring accuracy and compliance with airline policies and safety regulations.Ensure that all customer service activities adhere to airline policies, safety regulations, and industry standards.Track key performance indicators (KPIs) to evaluate the effectiveness of the customer service team and implement improvements as needed.

Dubai, United Arab Emirates

Resolving passenger complaints and addressing any issues or concerns they mayhave.Assisting guests with check-in, security screening, and boarding processes.Responsible for managing the lost and found department at the airport, Ensuringthat lost items were logged, stored properly, and returned to their rightful owners.Providing timely and accurate updates on flight schedules, delays, andcancellations.Welcome and assist VIP and premium passengers using the Al Majlis.Ensure a luxurious and comfortable environment for guests, maintaining the highest standards of hospitality.

Lahore, Punjab, Pakistan

Develop and implement quality control processes and procedures to ensure theaccuracy and completeness of the hotel booking website's content.Monitor customer reviews and feedback to identify areas for improvement andensure a positive user experience.Work with the content team to ensure the accuracy and completeness of hotelinformation, including photos, amenities, and other details.

Lahore, Punjab, Pakistan

Lead and manage a team of customer service representatives, providingguidance, support, and mentorship to achieve team goals and objectives.Monitor and evaluate team performance, conduct regular performancereviews, and provide constructive feedback for improvement.Foster a positive and customer-centric work environment, promotingteamwork, collaboration, and a strong service-oriented culture within theteam.Handle escalated customer inquiries and complaints, ensuring promptresolution and maintaining high levels of customer satisfaction.Collaborate with cross-functional teams, such as Sales, Operations, andMarketing, to ensure seamless communication and alignment in deliveringexceptional customer experiences.Conduct training sessions for the customer service team to enhance productknowledge, customer service skills, and problem-solving abilities.

Master Of Business Administration - Mba, Marketing

Bachelor Of Business Administration - Bba, Marketing