Plan and implement projectsHelp define project scope, goals and deliverablesDefine tasks and required resourcesCollect and manage project teamManage budgetAllocate project resourcesCreate schedule and project timelineTrack deliverablesSupport and direct teamLead quality assuranceMonitor and report on project progressPresent to stakeholders reports on progress as well as problems and solutionsImplement and manage change when necessary to meet project outputsEvaluate and assess result of project

Plan and implement projectsHelp define project scope, goals and deliverablesDefine tasks and required resourcesCollect and manage project teamManage budgetAllocate project resourcesCreate schedule and project timelineTrack deliverablesSupport and direct teamLead quality assuranceMonitor and report on project progressPresent to stakeholders reports on progress as well as problems and solutionsImplement and manage change when necessary to meet project outputsEvaluate and assess result of project

1. To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.2. To assist the Sales Manager in revising and implementing the sales strategies plans.3. To assist the Sales Manager in generating sales opportunities by identifying appropriate business targets.4. To assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers.5. Supervise the shift that you are scheduled.6. Assist Sales Manager by completing all assigned duties.

• Contact prospective customers and provide them with information on the company that they are representing and theservices provided• Up-sell and cross-sell new products or services to existing customers• Generate leads ensuring that DNC lists are respected• Ensure that appropriate information is available of the product or service being endorsed• Schedule appointments with customers with a view to show them product features or offer advice• Follow up on customers who have shown interest in a particular product• Take telephone calls from new customers and provide them with information asked for• Guide potential and existing customers to determine and fulfill their purchase needs• Ensure keeping up with new product development and features• Devise sales and marketing strategies aimed at fulfilling targeted goals• Greet customers as they arrive at the store and provide information• Process returns and exchanges in accordance with cashiers• Ensure customer loyalty by providing exceptional customer services• Follow up on sales as part of an after-sales customer service program• Prepare orders for delivery to customers’ homes or offices• Ensure that products are sealed and packed appropriately and are ready for being transported• Handle merchandise preparation and inventory duties• Make sure that deliveries have been made in a time-efficient manner• Maintain and update sales logs on a periodic basis• Keep records of all conversations and interactions with customers

• Contact prospective customers and provide them with information on the company that they are representing and theservices provided• Up-sell and cross-sell new products or services to existing customers• Generate leads ensuring that DNC lists are respected• Ensure that appropriate information is available of the product or service being endorsed• Schedule appointments with customers with a view to show them product features or offer advice• Follow up on customers who have shown interest in a particular product• Take telephone calls from new customers and provide them with information asked for• Guide potential and existing customers to determine and fulfill their purchase needs• Ensure keeping up with new product development and features• Devise sales and marketing strategies aimed at fulfilling targeted goals• Greet customers as they arrive at the store and provide information• Process returns and exchanges in accordance with cashiers• Ensure customer loyalty by providing exceptional customer services• Follow up on sales as part of an after-sales customer service program• Prepare orders for delivery to customers’ homes or offices• Ensure that products are sealed and packed appropriately and are ready for being transported• Handle merchandise preparation and inventory duties• Make sure that deliveries have been made in a time-efficient manner• Maintain and update sales logs on a periodic basis• Keep records of all conversations and interactions with customers

Analyze and solve customer's technical complaints according to customer complaints solving policy. Contacting customers to follow up solving their complaints with excellent quality and in a courteous manner. Enter accurate and clear data about each handled complaint on the related system Solve technical core network related complaints directly(when applicable). Coordinate with all Syriatel department concerning solving customer technical complaints. Achieve the daily assignment as requested by Customer Retention Head of Section. Analyze complaints that require refund due to system error and send the refund request to the concerned parties in Finance Department. Analyze technical problem root cause analysis and suggest the best solution to avoid any repetition and major technical impact to the Customers Prepare any complaints report requested by management. Handel e-mails sent to CS Technical Support account on daily basisSolve customers' complaints received by Customer Service effectively and timely as per related policies and procedures and any delay in solving the complaints would be subject to disciplinary action. Provide Customer Service with complete and accurate feedback about the actions applied to solve the complaints.

customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customersthat are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction andsecuring renewals or saves. Offers discounts or special deals as needed and within pre-established limits. May require abachelor's degree in area of specialty and at least 5 years of experience in the field or in a related area. Familiar with avariety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplishgoals. Performs a variety of tasks. Leads and directs the work of others. A certain degree of creativity and latitude isrequired. Typically reports to a supervisor or manager.

1. Respond customer inquiries and provide customers with information about Syriatel offers, services and products through phone call or Syriatel Online Channels with excellent quality.2. Handle customers' requests that are received through phone call, Syriatel Online Channels or Syriatel External e-mails in a timely and adequate manner.3. Add / delete services according to customers’ needs within Syriatel policies.4. Register customers’ complaints on the related system to be followed up by the concerned parties in Service Desk Unit.5. Escalate and report the complaints that exceeded the defined timeframe or the wrong closed complaints to the concerned parties if the customer re-called the Contact Center.6. Register all customers’ inquiries and suggestion on the related system.7. Report all detected problems from the customers’ feedback or system errors to direct line of authority.8. Promote Syriatel services to customer in an adequate way.• Phone Call:9. Follow up customer's calls when necessary upon the approval of Contact Center Head of Section.10. Report all cases related to abusing calls.• Syriatel Online Channels:11. Call back the customers when required for getting further details about their requests