Abdullah Wajid

Abdullah Wajid Email and Phone Number

"Dedicated Customer Service Executive in Finance and IT | Detail-Oriented Operations Specialist | Customer Relationship Management (CRM)" @ Innovation Factory
Abdullah Wajid's Location
Dubai, United Arab Emirates, United Arab Emirates
About Abdullah Wajid

🌏 Thriving in the bustling IT and logistics sectors, I’m here to reshape experiences and drive satisfaction across the globe, primarily from the hot sands of UAE! Simply put, I'm your go-to Multichannel Customer Service and CRM Specialist.🛠️With nearly a decade's worth of know-how, my journey spans improving operations and enriching interactions where tech meets customer service. My forte? Seamlessly managing customer interactions and ensuring every user leaves happier than they arrived ✨. The tools of my trade include a solid grasp of the Microsoft Office Suite and robust problem-solving skills that keep business wheels smoothly rolling.My two-year stint in the UAE has uniquely positioned me to understand diverse consumer needs and tweak operations for the best outcomes. Data entry isn't just a task for me; it's an essential puzzle piece in understanding broader trends and customer behaviors 📊.As a quick adapter to new systems, I have streamlined processes that have significantly upped operational efficiency and, more importantly, customer satisfaction. If you're all about enhancing user experience and optimizing business operations with a touch of empathy and technical savvy, let's connect 🚀.📬 I’m always open to sharing insights or exploring new challenges. Reach out if you’re interested in driving customer satisfaction to new heights!

Abdullah Wajid's Current Company Details
Innovation Factory

Innovation Factory

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"Dedicated Customer Service Executive in Finance and IT | Detail-Oriented Operations Specialist | Customer Relationship Management (CRM)"
Abdullah Wajid Work Experience Details
  • Innovation Factory
    Trading Assistant
    Innovation Factory Mar 2024 - Present
    Dubai, United Arab Emirates
    Trading Assistant | High-Frequency Cryptocurrency Trading• Managed high-volume trading portfolios across exchanges, achieving $18 million daily trading volumes through optimized strategies.•Implemented real-time reconciliation, reducing discrepancies by 25% and ensuring regulatory compliance.• Designed performance dashboards, delivering insights that increased trading efficiencies by 15%.• Enhanced profitability by refining algorithmic trading strategies while adhering to risk management protocols.
  • Innovation Factory
    Customer Support Specialist
    Innovation Factory Jul 2023 - Present
    Dubai, United Arab Emirates
    Customer Support Specialist | Blockchain and Fintech Projects• Provided tier-1 and tier-2 support for blockchain and fintech platforms using Zoho Desk CRM, achieving a 95% ticket resolution rate within SLA timelines.• Led KYC/AML verification processes, boosting compliance by 30% and enhancing data security.• Diagnosed and resolved technical issues in blockchain systems, reducing downtimes by 20% through cross-functional collaboration.• Generated data-driven reports on support metrics and transaction trends, enabling strategic improvements in customer service operations.
  • Tata Express Freight Llc
    Customer Service Coordinator
    Tata Express Freight Llc Sep 2022 - Mar 2023
    United Arab Emirates
    Customer Service Executive | IT and Logistics• Delivered efficient customer support, resolving technical issues and complaints, leading to a 15% increase in customer satisfaction and retention within six months.• Leveraged CRM platforms to document and manage customer interactions, reducing response time by 20% through effective follow-up and resolution strategies.• Analyzed customer feedback and data to uncover trends, driving impactful service improvement initiatives and elevating service delivery standards.• Collaborated with cross-functional teams to streamline processes, aligning service practices and achieving a 10% increase in resolution rates, contributing to overall operational efficiency.
  • Notch Trading (Private) Limited
    Customer Service Executive
    Notch Trading (Private) Limited Dec 2021 - Aug 2022
    Sri Lanka
    Call Center Team Lead | Customer Service Operations• Led a team of call center executives, delivering tier-1 and tier-2 customer support, resulting in a 20% increase in customer satisfaction scores.• Designed and executed performance management strategies, boosting team productivity and achieving 95% adherence to company policies and service standards.• Conducted targeted training on blockchain and fintech systems, equipping team members with expertise in regulatory compliance and customer engagement best practices.• Partnered with senior management to implement process improvements, reducing average resolution time by 15% through optimized workflows and enhanced CRM system utilization.
  • Evolve Technologies (Pvt) Ltd
    Junior Call Center Executive
    Evolve Technologies (Pvt) Ltd Dec 2019 - Jun 2021
    Evolve Tower, No-82, W.A.D Ramanayake Mawatha,Colombo 02
    Customer Success Representative | IT and Financial Services• Delivered multichannel customer support (phone, email, chat), increasing customer satisfaction by 25% over 18 months through effective issue resolution.• Conducted virtual and in-person meetings to assess client needs, driving a 15% improvement in customer retention with tailored solutions.• Maintained detailed customer interaction records in CRM systems, enhancing follow-up processes and boosting operational efficiency by 10%.• Partnered with cross-functional teams to implement feedback-driven strategies, achieving a 20% reduction in response times and optimizing service delivery.
  • Lanka Holding (Pvt) Ltd
    Data Entry Operator
    Lanka Holding (Pvt) Ltd Aug 2018 - Nov 2019
    Sri Lanka
    Data Entry Clerk• Accurately input and update data in company databases and systems, ensuring precision and consistency across all entries. • Efficiently transfer data from physical documents into digital systems, adhering to quality assurance standards and reducing errors. • Utilize Excel and other data tracking tools to maintain organized records, enabling easy accessibility and thorough documentation. • Perform data entry for financial transactions, including receipts and payments, ensuring timely and accurate processing. • Verify and validate item details, ensuring compliance with company policies and data integrity protocols. • Contribute to data management workflows, optimizing processes and enhancing organizational efficiency through accurate record-keeping and proactive error resolution.
  • Eagle Wings (Pvt) Ltd
    Data Entry Operator & Document Controller
    Eagle Wings (Pvt) Ltd Jan 2017 - Jul 2018
    Sri Lanka
    Data Entry Specialist• Accurately input and maintain data in company databases and systems, ensuring compliance with organizational standards and deadlines. • Conduct thorough reviews of data for errors or inconsistencies, implementing corrective actions to maintain a 95% accuracy rate in all tasks. • Proficient in MS Office Suite, including advanced use of **Excel** for data tracking, analysis, and reporting, and Outlook for effective communication and task management. • Efficiently update and manage existing data, ensuring all records are current, complete, and properly formatted. • Handle confidential information with the utmost professionalism, adhering to data privacy policies and ensuring secure data handling for all staff records. • Collaborate with teams to meet data entry deadlines, demonstrating exceptional time management and organizational skills. • Contribute to the organization's success by maintaining data integrity and implementing strategies for efficient data workflows.
  • Mercantile Accountacy
    Audit / Accounts Trainee
    Mercantile Accountacy Apr 2017 - Jun 2017
    Sri Lanka
    Audit and Accounting Assistant• Conducted comprehensive audit procedures, ensuring financial statements complied with accounting standards and regulatory requirements. • Assisted in analyzing financial data, identifying discrepancies, and recommending actionable solutions to improve financial accuracy and efficiency. • Prepared detailed audit reports and financial statements, supporting client organizations in maintaining transparency and compliance. • Collaborated with senior auditors and accountants to gain practical experience in audit methodologies, internal controls, and best accounting practices. • Utilized data analysis tools and accounting software to streamline audit processes and enhance accuracy in financial reporting. • Contributed to the success of audit engagements by demonstrating attention to detail, strong analytical skills, and effective teamwork.

Abdullah Wajid Education Details

Frequently Asked Questions about Abdullah Wajid

What company does Abdullah Wajid work for?

Abdullah Wajid works for Innovation Factory

What is Abdullah Wajid's role at the current company?

Abdullah Wajid's current role is "Dedicated Customer Service Executive in Finance and IT | Detail-Oriented Operations Specialist | Customer Relationship Management (CRM)".

What schools did Abdullah Wajid attend?

Abdullah Wajid attended Aquinas College Of Higher Studies, Wijeya Graphic Pvt (Ltd), Vertex Lanka (Pvt) Ltd, Esoft Metro Campus, St Mary’s College.

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