Abdullah Wajid Email & Phone Number

Dubai, United Arab Emirates

Trading Assistant | High-Frequency Cryptocurrency Trading• Managed high-volume trading portfolios across exchanges, achieving $18 million daily trading volumes through optimized strategies.•Implemented real-time reconciliation, reducing discrepancies by 25% and ensuring regulatory compliance.• Designed performance dashboards, delivering insights that increased trading efficiencies by 15%.• Enhanced profitability by refining algorithmic trading strategies while adhering to risk management protocols.

Dubai, United Arab Emirates

Customer Support Specialist | Blockchain and Fintech Projects• Provided tier-1 and tier-2 support for blockchain and fintech platforms using Zoho Desk CRM, achieving a 95% ticket resolution rate within SLA timelines.• Led KYC/AML verification processes, boosting compliance by 30% and enhancing data security.• Diagnosed and resolved technical issues in blockchain systems, reducing downtimes by 20% through cross-functional collaboration.• Generated data-driven reports on support metrics and transaction trends, enabling strategic improvements in customer service operations.

United Arab Emirates

Customer Service Executive | IT and Logistics• Delivered efficient customer support, resolving technical issues and complaints, leading to a 15% increase in customer satisfaction and retention within six months.• Leveraged CRM platforms to document and manage customer interactions, reducing response time by 20% through effective follow-up and resolution strategies.• Analyzed customer feedback and data to uncover trends, driving impactful service improvement initiatives and elevating service delivery standards.• Collaborated with cross-functional teams to streamline processes, aligning service practices and achieving a 10% increase in resolution rates, contributing to overall operational efficiency.

Sri Lanka

Call Center Team Lead | Customer Service Operations• Led a team of call center executives, delivering tier-1 and tier-2 customer support, resulting in a 20% increase in customer satisfaction scores.• Designed and executed performance management strategies, boosting team productivity and achieving 95% adherence to company policies and service standards.• Conducted targeted training on blockchain and fintech systems, equipping team members with expertise in regulatory compliance and customer engagement best practices.• Partnered with senior management to implement process improvements, reducing average resolution time by 15% through optimized workflows and enhanced CRM system utilization.

Evolve Tower, No-82, W.A.D Ramanayake Mawatha,Colombo 02

Customer Success Representative | IT and Financial Services• Delivered multichannel customer support (phone, email, chat), increasing customer satisfaction by 25% over 18 months through effective issue resolution.• Conducted virtual and in-person meetings to assess client needs, driving a 15% improvement in customer retention with tailored solutions.• Maintained detailed customer interaction records in CRM systems, enhancing follow-up processes and boosting operational efficiency by 10%.• Partnered with cross-functional teams to implement feedback-driven strategies, achieving a 20% reduction in response times and optimizing service delivery.

Sri Lanka

Data Entry Clerk• Accurately input and update data in company databases and systems, ensuring precision and consistency across all entries. • Efficiently transfer data from physical documents into digital systems, adhering to quality assurance standards and reducing errors. • Utilize Excel and other data tracking tools to maintain organized records, enabling easy accessibility and thorough documentation. • Perform data entry for financial transactions, including receipts and payments, ensuring timely and accurate processing. • Verify and validate item details, ensuring compliance with company policies and data integrity protocols. • Contribute to data management workflows, optimizing processes and enhancing organizational efficiency through accurate record-keeping and proactive error resolution.

Sri Lanka

Data Entry Specialist• Accurately input and maintain data in company databases and systems, ensuring compliance with organizational standards and deadlines. • Conduct thorough reviews of data for errors or inconsistencies, implementing corrective actions to maintain a 95% accuracy rate in all tasks. • Proficient in MS Office Suite, including advanced use of **Excel** for data tracking, analysis, and reporting, and Outlook for effective communication and task management. • Efficiently update and manage existing data, ensuring all records are current, complete, and properly formatted. • Handle confidential information with the utmost professionalism, adhering to data privacy policies and ensuring secure data handling for all staff records. • Collaborate with teams to meet data entry deadlines, demonstrating exceptional time management and organizational skills. • Contribute to the organization's success by maintaining data integrity and implementing strategies for efficient data workflows.

Sri Lanka

Audit and Accounting Assistant• Conducted comprehensive audit procedures, ensuring financial statements complied with accounting standards and regulatory requirements. • Assisted in analyzing financial data, identifying discrepancies, and recommending actionable solutions to improve financial accuracy and efficiency. • Prepared detailed audit reports and financial statements, supporting client organizations in maintaining transparency and compliance. • Collaborated with senior auditors and accountants to gain practical experience in audit methodologies, internal controls, and best accounting practices. • Utilized data analysis tools and accounting software to streamline audit processes and enhance accuracy in financial reporting. • Contributed to the success of audit engagements by demonstrating attention to detail, strong analytical skills, and effective teamwork.

Diploma In English, English Language And Literature/Letters

Completed a Diploma in English with a focus on English Language and Literature, emphasizing literary analysis, linguistic skills.

Dipoloma In Multimedia, Animation, Interactive Technology, Video Graphics And Special Effects

Completed a Diploma in Multimedia specializing in Animation, Interactive Technology, Video Graphics, and Special Effects. Gained hands-on.

Microsoft Office, Microsoft Office

Completed a Certification Course in Microsoft Office, with proficiency in Word, Excel, PowerPoint, and Outlook. Developed skills in data.

Information Technology, Information Technology

Completed a Certification Course in Information Technology, specializing in networking, hardware management, software development, and IT.

High School Diploma, Odinary Level

Completed the Ordinary Level program with a comprehensive curriculum in mathematics, science, social studies, and language arts. Built.