▪ Global Student & Youth product was created for the students worldwide which aim not only incremental sales from a specialty segment but also creating a long term loyalty after graduation.▪ All sales teams in Northern Europe, Southern Europe, Asia and Far East, America and Turkey regions were triggered and coordinated for all Specialty Segments to activate their sales’ performance and potential. ▪ In order to penetrate to the all sub sections of Student & Youth segment, specialized products established such as Erasmus+, Work & Travel etc. ▪ Student & Youth sales revenue increased 2 times by comparison with pre pandemic season via developing new products, new sales channels and finding new customers. ▪ By turning the pandemic period into an opportunity, the global student product has been made available for sale on the website.▪ The biggest Student & Youth, Marine & Cruise accounts such as STA Travel, Student Universe, Royal Caribbean etc. were managed. ▪ Accounts’ performance was monitored periodically and necessary adjustments/applications were done.▪ Global partnership agreements set for key strategic partners implemented and evaluated the returns. ▪ Reporting tools such as MIDT (Midas), DDS (Direct Data Solutions), E-Smash, DWH (Data Ware House) etc. frequently used to determine new strategies.▪ Provided support to travel industry partners and leverage their strengths to maximize revenue.▪ Benchmarking of rival carriers’ products, applications, fares & rules were made and necessary improvements applied on Turkish Airlines' products.▪ Participated in exhibitions and fairs representing Turkish Airlines.▪ All commercial, operational and administrative activities presented by the Head of Specialty Segments were carried out.

▪ Market & competitor analyses were made. Reporting tools such as MIDT (Midas), DDS (Direct Data Solutions), E-Smash, DWH (Data Ware House) etc. frequently used to determine new strategies. ▪ Developments and segments related market reports followed and products improved.▪ Benchmarking of rival carriers’ products, applications, fares & rules were made and necessary improvements applied on Turkish Airlines' products.▪ All sales teams in Northern Europe, Asia and Far East regions were triggered and coordinated for all Specialty Segments to show their sales’ performance and potential. ▪ Agency meetings, visits were made in order to increase sales and develop better relationship. ▪ As the representative of Turkish Airlines, participation in exhibitions and fairs was ensured and Turkish Airlines products were introduced.

▪ Security risk & threat assessments, surveys of the airports that Turkish Airlines operates or going to operate, conducted according to ECAC Doc.30 and ICAO Doc. 8973. (Such as Mogadishu, Ouagadougou, Conakry, Kinshasa, Karachi, Lahore etc.). Under my directorship more than 80 airports’ assessment conducted by security team.▪ Security risk assessment of sales offices and hotels where crew members make layover conducted.▪ Aviation Security Threat & Risk Audit Matrix (TRAM) was established first time at the history of Turkish Airlines.▪ Web based security information system portal builded in order to give quick information apply to senior managers.▪ Essential knowledge sharing and correspondence made with Turkish Directorate General of Civil Aviation (DGCA).▪ Security trainings given to station managers.▪ Security intelligence reports and analyses monitored, produced bulletins and shared with executives. ▪ Developing threats, political and economical issues which may affect the Turkish Airline’s operations monitored and taken essential measures.▪ Coached & guided to security team which consists 13 people in order to improve their technical knowledge and basic skills.▪ Weekly security reports sent to country managers and top managers.▪ Participated to national and international conferences, trainings, workshops.▪ Official and governmental correspondences done based upon taken threats.

▪ Security risk & threat assessments, surveys of the national & international airports that Turkish Airlines operates or going to operate, conducted according to ECAC Doc.30 and ICAO Doc. 8973.▪ Essential official correspondences made with senior management and governmental offices.▪ Necessary warnings made to related parts of the company.▪ Developing threats, political and economical issues which may affect the Turkish Airline’s operations monitored and reported to manager. ▪ Security incidents, air security reports and notifications which comes from whole network investigated, assessed, taken preventive measures and reported to managers. ▪ AQD system used to evaluate the situations that personnel faced.▪ Pre-flight security searches of the cabin monitored.▪ Third party companies which give additional security services observed in order to follow the fulfilment of agreement. Flights which need additional security measures (i.e. United States flights etc.) observed in order to measure performance and contractual obligations.▪ Catering company which gives catering services to flights and its assets were checked.▪ Accompanied to audits and internal quality controls.▪ Key Performance Indicator (KPI) formed and followed.

▪ Coordination and organization of monthly meetings of the Board of Directors was carried out.▪ Participated to the International ISK-Sodex 2012 fair and the association was introduced to national and international participants.▪ The Economy Symposiums were organized with the participation of the managers of the natural gas industry.▪ Joint works were carried out with industry associations.▪ The laws and regulations related to the sector were followed.

▪ Teams to work in disaster areas in the flood disaster in Pakistan were formed and coordinated.▪ The region's most affected areas by the flood were determined by contacting real and legal entities in the region.▪ Aid packages were prepared and delivered to those in need.

▪ The organization was introduced to official and semi-official authorities and regular meetings were held. ▪ Programmed auditing of the all branches were done methodically.▪ Families in need were identified and their children were provided with free education, accommodation, food and health services.▪ Joint aid programmes were organized with various non-governmental organizations in different countries.