• Developed and prepared multiple trackers such as the: HR Process Tracker, O&M Tracker,Overtime Tracker and the Salary Costs Tracker for record-keeping and tracking on behalfof the SSPG (Surveillance Strategic Planning and Governance) division. In addition,created detailed summary reports of the most critical data within the trackers for seniormanagement to review and act upon executively.• Created a timeline for “Corporate Planning and Reporting” for EDO that demonstrates allthe events of plans, reports, audits, evaluations and miscellaneous events that hasoccurred and will occur within EDO between 2021 to 2023 inside the EDO Businesstracker.• Tracked internal action requests from the Director General’s Office (DGO) to theassignment tracker to ensure the progress of current projects within the division are ontrack.• Initiated multiple standard operating procedure (SOP) guides to demonstrate howprocedures are actioned and to be used by the Surveillance Strategic Planning andGovernance (SSPG) division. Examples of SOPs created include: Employee Onboarding/Departure, HR, Overtime, Training, Translation Requests, etc.• Communicated with HR to process employee documents / classification boxes in everystep of the HR onboarding process and entered data into the HR tracker to track theprogress of HR items.PHAC (Surveillance Strategic Planning & Governance) 2• Coordinated procurement requests for the division such as office supplies, languagetraining, software and translation.• Overlooked management of EDO single window while organizing emails, files andsubfolders within the inbox for optimal organization and ease of access.• Worked with multiple departments such as: CDSB Finance, CDSB HR, CDSBProcurement, CDSB Contracts and networked with stakeholders to improve processingrequests and relationship connections within our department.

• Administered the COVID-19 Inbox for incoming e-mails from travellers entering Canadafor any inquiries and handled any complaints received to relay to upper management.• Reported and saved incoming traveller inquiries to be saved in the QuarantineManagement System (QCMS) via Microsoft Dynamics in their respected Traveller COVIDIDs for audit purposes.• Manufactured a full formula-based COVID-19 Inbox Tracker and CVV Complaints Trackervia Excel that demonstrates data summaries such: Types of Inquiries/Complaints, Amountof Inquiries/Complaints and Dates of Inquiry/Complaint e-mails based on both securitycompanies and COVID-19 Inbox inquiries. Data summary reports are sent to the DGO forreview at the end of every month.• Facilitated a new colour-code system via Outlook for traveller e-mails to help manage andaccess e-mails categorically - ensured to be made for multiple public servants to use.• Developed a full step-by-step document guide on the process to respond to on-site visite-mails approved by upper management.• Designed template responses used for responding to travellers in the COVID-19 Inboxregarding their incoming inquiries. Each response was designed for every travellerscenario received in the Inbox and translated to French.• Liaised with departmental French translators for urgent and ongoing requests related tocorrespondence/responses to the public.• Cooperated with team members and senior management to handle all levels ofcomplaints as well as sensitive compassionate traveller release requests.• Created a timeline of the current and future progress of the Compliance Verification Visitsprogram (CVV) for upper management decision-making.• Chaired and initiated team meetings on a bi-weekly basis to ensure optimal progress isoccurring within the entire team.

• Established a full system of keeping records and documents in a central repository wherethey are accessible for authorized public servants on a government Y:/ Drive for use andaudit review. Furthermore, organized over 800+ files in 184 folders with theircorresponding dates, formats in order for easier access and optimal organization.• Manufactured and completed Records of Decisions for meetings with the Director’sGeneral Office (DGO) and over 15+ employees.• Updated and created financial data charts including budget reports for approximately$30M.• Reviewed memorandums and added input and comments for new drafts of publicdocuments related to the Compliance Verification Visits program.• Designed newsletters via Adobe, Affinity and Canva software for the monthly SecurityGuard Newsletter that involves multiple training guides and new updates for securityguards in the Compliance Verification Visits program. Furthermore, requested the DirectorGeneral (DG) to approve the newsletters before publication.• Proofread and edited high-level documents, e-mails and requests before circulation tosecurity companies. (e.g. CVV Statement of Work, PHAC On-site CVV Scripts etc.)• Innovated traveller handouts and made them more modern, GOC standardized and fullyaccessibility-friendly.• Collaborated with multiple departments to create projects (e.g. worked withCommunications team to create security handouts, policy placemats and travellerdocument revisions.)• Built a new “Logs” system that demonstrates a summary of the most valuable informationsuch as: Total Number of Security Visits per Log (Billable and Non-Billable), SecurityCompany incidents, Operational Error incidents, number of Security Guards designatedand more.• Chaired and initiated team meetings on a bi-weekly basis to ensure optimal progress isoccurring within the entire team.

• Created digital and print media, such as adverts, PDF packs, brochures & flyers, merchandise and garments, website assets and even artwork & murals.• Posted social media posts on multiple various platforms that increased traffic by over 400%.• Assisted with creating weekly email newsletters & updates.• Copywrited adverts, emails, social media and in-house displays.• Implemented management and analysis of current advertising strategies.• Researched into new and effective advertising channels.• Advertised company ads and created ad campaigns using Facebook Ads and Google Ads.• Updated the Archery Games website for an improved and smoother user experience.

Completed a Co-Op Winter term with the Academic Development department at Algonquin College which involved redesigning various departments of the Algonquin College official website from scratch and working with institutional board members to present deliverables and inherit feedback for additional website adjustments.