Generalist
Current- All-Rounder- In-Office/Remote- Solving complex customer/team/workplace issues- Following up with customers regarding their recent/past inquiries, issues and complaints- Working under-pressure to fulfil deadlines and customer/team needs- Processing refunds, credit notes, warranty paperwork and invoices- Creating, assigning and managing warranty, sales and support tickets- Working in warehouse to source manifests for delivery/pickup orders and stock transfers/arranging delivery- Sourcing parts out of/fixing faulty/broken/damaged products- Assorting inventory- Using company’s SOP software to check out/in stock, changing stock levels, changing stock/making new stock locations, invoicing orders, etc- Selling goods and services- Delivering/collecting goods- Inter-branch communication