Results-driven IT executive with a proven track record of leading the development of comprehensive IT governance frameworks, optimizing multi-million-dollar budgets, and driving enterprise-wide transformation. Adept at aligning technology initiatives with strategic business goals, managing risks, and fostering a culture of continuous improvement.Key Highlights:• Led the development of 35+ IT policies, 20+ processes, and strategic guidelines using frameworks like COBIT 2019, ITIL4, and SAMA ITGF, ensuring 100% compliance and aligning with industry best practices.• Managed the establishment of strategic, operational, and technical decision-making processes, aligning IT services with organizational priorities and risk appetites.• Proactively identified necessary resources, structural, and cultural changes to ensure IT organizational agility, enhancing adaptability to execute evolving business strategies effectively.• Developed and led structured change management plans, facilitating smooth transitions for over 500 employees and minimizing disruption across the enterprise.• Created and implemented solutions for complex, enterprise-wide challenges, resolving ambiguous issues through innovative, process-specific strategies.• Defined and executed IT strategic plans, monitoring progress through KPIs and KRIs, and adjusting initiatives as needed to achieve long-term objectives.• Managed and forecasted a multi-million-dollar IT budget, achieving $10 million in cost savings through strategic investment planning and resource allocation.• Established and monitored KPIs, KRIs, and SLAs for all IT services and functions, reducing emergency changes by 95% and boosting overall stability and reliability.• Set annual objectives and developed staff through mentoring, coaching, and constructive feedback, creating a robust succession plan to ensure ongoing leadership development.

• Coordinate and manage cybersecurity committee meetings, ensuring agenda alignment with strategic security initiatives and regulatory compliance requirements.• Assist in the review and refinement of cybersecurity policies and frameworks, ensuring alignment with evolving regulatory standards and industry best practices.• Document meeting minutes, track action items, and prepare reports for senior leadership on committee outcomes.• Collaborate with cross-functional teams to ensure seamless communication and implementation of cybersecurity strategies across the organization.• Facilitate discussions on key cybersecurity risks and ensure compliance with regulatory standards, tracking audit findings and follow-up actions.

Managed the day-to-day operations of the Project Management Office (PMO), overseeing the planning, execution, and monitoring of IT projects to ensure alignment with strategic objectives and adherence to timelines. Coordinated resource allocation for various IT projects, optimizing team assignments and monitoring workload to enhance project efficiency and productivity.Key Projects & Achievements:• Acquisition Transition Program: Spearheaded the complex Transition Program from AXA to Gulf Insurance Group (GIG) during a major acquisition, ensuring seamless handover, integration, and service continuity. Achieved completion within five months—half the allocated time—and delivered the project at nearly half the budget.• Data Migration & System Segregation: Managed the migration of over 20 years of data and directed system segregation, enabling independent operations for GIG entities across 12 countries.• Infrastructure Optimization & Rebranding: Led the rebranding initiative across all technical applications, documents, and contracts, ensuring compliance with amended IT agreements and reinforcing the new corporate identity. Optimized infrastructure to meet updated standards and facilitated a smooth transition from AXA systems.• PMO Leadership: Managed day-to-day operations of the Project Management Office (PMO), overseeing the planning, execution, and monitoring of IT projects. Took over project leadership after the PMO head's resignation, optimizing resource allocation and enhancing project efficiency through modernized processes using Jira.

Key Achievements:• Established IT Governance Department: Built the IT Governance department from the ground up, implementing comprehensive frameworks such as SAMA IT Governance, SAMA Cybersecurity Framework (CSF), COBIT 5, and ITIL to ensure compliance and operational excellence across the organization.• Compliance & Risk Management: Closed 106 SAMA observations reported since 2019 within just six months of joining, demonstrating a proactive and effective approach to regulatory compliance.• Policy Development: Created 16 essential Policies & Procedures, laying a robust foundation for governance practices and enhancing organizational accountability.• Transformative Change Management: Led initiatives to drive the adoption of new technologies and processes, securing stakeholder engagement and fostering a culture of continuous improvement. Aligned IT strategies with business objectives to boost efficiency and governance effectiveness.

Key Achievements:• Project Management & Execution: Planned and oversaw project management activities, including setting deadlines, prioritizing tasks, and delegating responsibilities to ensure timely and successful deliverables. Acted as Project Manager for critical company projects, coordinating cross-departmental efforts under the guidance of the CEO and CSO.• Change Request (CR) Management: Managed over 400 CRs through their entire lifecycle, impacting 21 departments across four business lines. Successfully resolved all outstanding CRs since joining, ensuring seamless integration and execution.• Jira System Optimization: Spearheaded and fine-tuned the Jira system, one of the department’s top priorities, enhancing efficiency and effectiveness for CRs and project management.• Executive & Risk Reporting: Issued weekly executive reports to upper management, facilitating informed decision-making. Published detailed internal reports on major IT risks, providing transparency and actionable insights for mitigation.• Conflict Resolution & Stakeholder Alignment: Managed conflicts and resolved issues for IT and business users, minimizing disruptions. Facilitated stakeholder meetings to ensure a cohesive understanding of CR requirements.• Root Cause Analysis: Conducted in-depth root cause analyses to identify and address process gaps from an IT perspective, communicating findings to upper management and higher committees.• Quality Assurance: Performed rigorous quality checks on all IT-related Service Level Agreements, maintaining high standards of service delivery.• Team Development: Provided training and supervision to new team members, ensuring their smooth integration and effective performance.

Key Achievements:• Spearheaded the design and execution of change management strategies across the IT portfolio, aligning initiatives with organizational goals and priorities to drive transformation.• Directed the oversight of the IT change portfolio, ensuring strategic prioritization and alignment of all change initiatives with business objectives, enhancing operational efficiency and resource optimization.• Fostered collaboration with cross-departmental stakeholders, actively soliciting feedback to integrate diverse needs and perspectives into change initiatives, promoting buy-in and successful outcomes.• Established and monitored key performance indicators (KPIs) to evaluate the success and effectiveness of change initiatives, driving continuous improvement and informed decision-making.

Key Achievements:• Facilitated effective communication with diverse stakeholders, including center management and medical professionals, ensuring project goals and deliverables were understood and aligned with organizational objectives.• Led and coordinated cross-functional IT teams, including network engineers, system administrators, and vendors, to successfully integrate technology solutions, enhancing operational efficiency and patient care.• Negotiated contracts with IT vendors and suppliers, overseeing procurement, installation, and configuration of IT equipment and systems, ensuring optimal performance while adhering to budgetary constraints.• Championed the successful implementation of a comprehensive IT infrastructure by developing and executing detailed project plans, including budgeting, resource allocation, and timelines, aligning with the center's operational needs and healthcare standards.

Key Achievements:• Managed scholarship applications, ensuring all requirements and deadlines were met.• Provided assistance and support to students applying for scholarships, guiding them through the process.• Coordinated with educational institutions and stakeholders to facilitate scholarship approvals and communication.• Entered and updated data for students and trainees, ensuring records were current and accurate.• Prepared forms, certifications, and official documents as required, maintaining professional standards.• Managed the preparation of trainees' monthly payroll, ensuring timely and accurate disbursement.• Studied and evaluated new applications, providing recommendations for improvements.• Supervised trainees, offering guidance and support to enhance their learning experience.• Compiled monthly statistics and reports, providing valuable insights and performance analysis.

Key Achievements:• Entered and updated data into the system, ensuring accuracy and eliminating redundancy to maintain high data integrity.• Transcribed information into electronic formats and managed documents efficiently, ensuring easy access and organization.• Analyzed data and generated reports, providing valuable insights to support administrative and financial functions as needed.• Created weekly database backups to ensure data security and continuity.• Communicated effectively with customers and employees, addressing inquiries and facilitating smooth operations.