Mohamed Maajied Email & Phone Number

Saudi Arabia

Sri Lanka

Abu Dhabi, United Arab Emirates

Travel Consultant – Retail / Call Center – 24/7April 2019 – Jun 2020Mainly related to Ticketing & Hotel Reservation, Holiday Packages pertaining to travel requirements,Transfers by car /cruise/train, Visa - Worldwide, Meet & Assist. Catering to client needs.Project Lead (Special Olympics Abu Dhabi 2019)October 2018 – April 2019Hotel Management for the project with a total of 64 Hotels in Partnership with the event. Overlookingthe smooth flow daily. Also have… Show more Travel Consultant – Retail / Call Center – 24/7April 2019 – Jun 2020Mainly related to Ticketing & Hotel Reservation, Holiday Packages pertaining to travel requirements,Transfers by car /cruise/train, Visa - Worldwide, Meet & Assist. Catering to client needs.Project Lead (Special Olympics Abu Dhabi 2019)October 2018 – April 2019Hotel Management for the project with a total of 64 Hotels in Partnership with the event. Overlookingthe smooth flow daily. Also have been managing a team of 24 Staff to aid in the Project operation.Travel Consultant – RetailAugust 2018 – October 2018Actively focused on Ticketing & Hotel Reservation catering to walk-in client needs.Contracting Executive – Wholesale N.O.W.January 2018 – August 2018Developing & maintain good business relationship with all hotels within UAE & primary touristattraction points to generate best business deals & negotiate with hotels to get competitive rates.Coordinating with suppliers per destination with regards to booking issues.Contracting with Hotels in the assigned region, attending regular meetings with hoteliers & roadshowsconducted by suppliers, regular site inspections of the new properties to understand the needs of theclients & provide the best service.Junior Contracting Executive – Wholesale N.O.W.January 2016 – January 2018Conducting frequent market research ensure competitiveness of the products contracted byconducting price & product benchmarking on daily basis.Maintain a track of products performance and suggest changes / additions from time to time.Uploading of all contracted rates / regular seasonal promotions / allotments free sale stops ale / terms& conditions / extra bed rates / mapping / cancellation policy / supplements & inventory in theweb-based reservation system. Show less

United Arab Emirates

Software & Hardware issues, maintenances on a regular period for the company computer systems. Maintenance and classification of Contracts & updating of HOTEL rates to a bespoke software system (TourPlan) which reflects on the online web page & full time online support being provided. In the course of the year have successfully trained 2 employees to carry out the contracting work flow (Maintenance and classification of Contracts & updating of HOTEL rates to TourPlan which reflects on the… Show more Software & Hardware issues, maintenances on a regular period for the company computer systems. Maintenance and classification of Contracts & updating of HOTEL rates to a bespoke software system (TourPlan) which reflects on the online web page & full time online support being provided. In the course of the year have successfully trained 2 employees to carry out the contracting work flow (Maintenance and classification of Contracts & updating of HOTEL rates to TourPlan which reflects on the online web page & full time online support being provided) which has resulted in the smooth flow of work & boost of business due to the systems being organized. Reservations Agent (B2B&B2C)Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modificationsOnline reservations made have a short timeframe to process with the booking. Coordinating with agents for their helpdesk/finance related problemReaching out to agents to increase their transactions. Activation of Inactive agentsReceptionist & Human Resource AssistantHandling the front office with walk-in clients & suppliers solving all customer suport to my fullest. Receiving calls on a average of 50 per day from counter parts & clients, suppliers with having experience in customer solving skills. Filing all necessary contracts & keeping a good track record of the company progress yearly in the system & manually. Continuously have helped the management with the recruitment process of short listing candidates, final selection and other necessary related HR activity, stock intake of necessary daily stationary & distribution orderly. Show less

Sri Lanka

Analyzed enhanced client due diligence documentation as part of the HSBC Private Banking KYC process and in the carrying out of investigations of suspicious activity, covering three business regions (HSBC Middle East, HSBC UK, HSBC Colombo & Maldives).Filing suspicious activity reports with the relevant Financial Intelligence UnitCustomer activity monitoring Program, designed to track unusual activity of clients which filters & submits unusual activity of customers. From which I… Show more Analyzed enhanced client due diligence documentation as part of the HSBC Private Banking KYC process and in the carrying out of investigations of suspicious activity, covering three business regions (HSBC Middle East, HSBC UK, HSBC Colombo & Maldives).Filing suspicious activity reports with the relevant Financial Intelligence UnitCustomer activity monitoring Program, designed to track unusual activity of clients which filters & submits unusual activity of customers. From which I have to cross check & make a report about the customer’s legitimity of funds & if the funds don't match the customers profile (Know Your Customer)I also have been assigned the task of audit - a first level investigator (Screening First Level - Which monitors suspicious activity) once have completed a report I audit the individuals work to deliver 100% quality.Managing a team; actively adhering to Compliance & procedures, being an excellent investigator in the field of AML, Train Staff according to business requirements, Maintain Quality Checks on a monthly schedule, Managing the TeamThe main regulators so far I can remember are UAE Central Bank, Securities & Commodities authority, National AML commodity, AUH finance public prosecution & FSA.• Reviewed KYC documentation for retail clients and determined client risk, then applied appropriate due diligence levels including enhanced due diligence. • Tracked unusual activity using a transaction monitoring system; filed suspicious activity reports with the relevant regulator, including the UAE Central Bank, the Emirates Securities and Commodities Authority and the FCA. • Managed the AML team and provided training to employees in AML procedures Back Office Operations / Customer Service Executive (CSE)2 years of experience in data entry & Customer service directly involving with customer complaints over the PHONE & Quarries. Show less

Amadeus Advanced Ticketing Course Selco, Tourism And Travel Services Management

Amadeus Basic Functionality With Ticketing Selco, Tourism And Travel Services Management

Associate'S Degree, Human Resources Management And Services

Currently I’m following a Degree in HR (PQHRM)

Associate'S Degree, Hr

Certificate Level

Diploma In Hardware Engineering, Information Technology

Advanced Level, Commerce

Activities and Societies: Sports, Swimming Accounting , Business Economics and English Language

Diploma In Ict, Information Technology