Abdul Majeed

Abdul Majeed Email and Phone Number

Senior Enablement Specialist – Customer Success @ Whatfix
Bengaluru, KA, IN
Abdul Majeed's Location
Bengaluru, Karnataka, India, India
About Abdul Majeed

With over 12 years of experience, I specialize in resolving organizational hurdles, particularly in talent management and training optimization. I'm adept at addressing crucial matters like employee retention, turnover, and professional growth head-on. My approach is rooted in crafting personalized solutions tailored to each challenge, employing strategic training programs, cutting-edge e-learning techniques, and streamlined processes to consistently deliver impactful outcomes. Through my initiatives, teams witness heightened performance, increased productivity, and enhanced organizational efficiency.In my career journey, I've developed and conducted over 50 courses, training a diverse array of professionals exceeding 500. Concurrently managing multiple training programs, I leverage my expertise as a Lean Six Sigma Black Belt practitioner to integrate data-driven insights, refining strategies, and ensuring continuous improvement. My passion lies in driving tangible results, fostering growth, and making a meaningful impact on organizational success.

Abdul Majeed's Current Company Details
Whatfix

Whatfix

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Senior Enablement Specialist – Customer Success
Bengaluru, KA, IN
Website:
whatfix.com
Employees:
1185
Abdul Majeed Work Experience Details
  • Whatfix
    Senior Enablement Specialist – Customer Success
    Whatfix
    Bengaluru, Ka, In
  • Citrix
    Manager Enablement , Customer Success At Csg (Formerly Citrix)
    Citrix Aug 2023 - Jan 2024
    Bengaluru, Karnataka, India
    Developed and executed a 90-day blended new hire training program, resulting in a 10% increase in performance within the first quarter.Managed the transition to studio-recorded audio and video formats for technical training, incorporating assessments and automated reporting for leadership access.Reduced eLearning materials from 80 to 25 hours, emphasizing practical learning and improving effectiveness.
  • Citrix
    Senior Enablement Specialist Customer Sucess
    Citrix Aug 2019 - Aug 2023
    Bangalore Urban, Karnataka, India
    Conducted comprehensive training sessions, reducing onboarding time by 30% and enhancing customer satisfaction scores, demonstrating proficiency in Customer Service Training and Training Delivery.Prepared and delivered refresher training materials, leading to a 10% increase in employee engagement and retention rates, showcasing expertise in Training Facilitation.Partnered with Quality Assurance and CSAT departments to develop targeted eLearning and SOPs, improving team performance and KPIs by 25%, demonstrating leadership in Stakeholder Management.Mentored and upskilled agents, resulting in a 15% increase in team performance, and implemented SOPs, reducing customer escalations by 20% and increasing customer satisfaction.
  • Citrix
    Senior Subject Matter Expert
    Citrix Aug 2011 - Aug 2019
    Bangalore Urban, Karnataka, India
    Provided prompt and professional solutions to customer inquiries, consistently exceeding performance targets.Empowered and upskilled agents through SOP maintenance, coaching, and advanced training, resulting in decreased backlog and increased customer satisfaction.Mentored agents as a Team Lead, providing actionable feedback that led to a 15% increase in team performance.Implemented and maintained Standard Operating Procedures, resulting in a 20% reduction in customer escalations and increased satisfaction, while also conducting advanced training sessions for new hires, contributing to a 25% decrease in onboarding errors.

Abdul Majeed Education Details

Frequently Asked Questions about Abdul Majeed

What company does Abdul Majeed work for?

Abdul Majeed works for Whatfix

What is Abdul Majeed's role at the current company?

Abdul Majeed's current role is Senior Enablement Specialist – Customer Success.

What schools did Abdul Majeed attend?

Abdul Majeed attended Imamia College, St.patrick's High School - India, Vinayaka Mission's Research Foundation - University.

Who are Abdul Majeed's colleagues?

Abdul Majeed's colleagues are Divya Jyoti Mandal, Nikhil Patil, Arnold Laishram, Shreyas Chandrashekar, Priya Mahanty, Abhishek Singh, Kalyani Soni.

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