Abdulmajid Qublawi Email & Phone Number

Dearborn, Mi, Us

Dearborn, Mi, Us

Dearborn, Michigan, United States

• Lead end-user technology projects, ensuring timely delivery and user satisfaction.• Manage incidents and service requests via ServiceNow, minimizing disruptions.• Collaborate with department heads to align IT support with business goals

Dearborn, Michigan, United States

• Built and maintained strong relationships with departments, providing IT consulting and support.• Streamlined onboarding and offboarding processes, managing IT assets efficiently.

United States

• Led deployment of laptops and desktops, ensuring smooth setups and minimal downtime.• Provided hands-on troubleshooting and support to resolve technical issues quickly

United States

Secured organization-wide deployments of desktops and laptops, ensuring systems met security standards.• Resolved security issues related to network vulnerabilities and user access.

United States

• Installed and configured Dell PCs and laptops, including hardware, software, systems, networks, printers, and scanners.• Enhanced IT department reputation by delivering prompt, high-quality support and resolving issues effectively.• Managed user account setups and ensured seamless integration for new users.• Configured, monitored, and troubleshot network devices to maintain optimal performance and connectivity.• Collaborated with enterprise support groups to address and resolve network access issues.

United States

Provided support for IT systems with a focus on secure configurations and user access management.• Collaborated with enterprise teams to troubleshoot network and security-related issues.

United States

Focused on creating and refining detailed schematics and drawings using AutoCAD to meet customer needs and project specifications.• Used AutoCAD 2016 to update and improve schematics, making sure they matched customer specs and project requirements.• Designed pneumatic and electrical circuit diagrams for tooling, helping streamline and clarify the manufacturing process.• Put together detailed Bills of Materials (BOM) for control panels, ensuring every component was accurately listed and easy to source.

Worked on improving Bosch’s business processes within CIT, finding gaps and suggesting solutions to better support the services group and enhance application features.• Analyzed a complex automotive services platform using C#, MVC, and mobile technologies to boost system performance and functionality.• Partnered with various teams to streamline ERP systems and Business Intelligence reporting, making processes more efficient.• Set up and managed the warranty claim process with field service providers, improving how claims are handled.• Made key changes that cut warranty costs, simplified workflows, and boosted efficiency.• Identified weak areas in the US market and suggested increasing field service presence to enhance customer experience.6) Oversaw National Account field service programs, ensuring services were delivered on time and reimbursements were processed accurately.