Abdulmalek Aldolaim Email & Phone Number

Riyadh, Saudi Arabia

- Formulating validation procedures to assess the accuracy and credibility of the results and analyses.- Spearheading training and development of junior technicians in performing maintenance, troubleshooting, and repairs.- Ensuring end-to-end quality control and assurance via holistic quality management, facilitated by robust quality management systems and strategic planning.- Improving performance across the board via result-driven insights derived from calibration and testing data.

Riyadh, Saudi Arabia

- Prepared calibration certificates and maintained laboratory records.- Successfully handled the pilot project for Royal Saudi Land Forces (RSLF) pilot project, leading to a contract approval for calibration, maintenance, and repair services. - Fruitfully managed the pilot project for the Ministry of Health (MoH), leading to the signing of calibration, maintenance, and repair services contracts. - Expanded lab capabilities and eliminated the need for subcontracting by investing time and effort in the training and development of technicians and improving lab standards.- Provided consultation and training to raise lab capability in pressure calibration. - Carried out preventative maintenance, troubleshooting, calibration, cleaning, and minor repairs to equipment. - Assisted in the implementation and maintenance of a quality management system.

Saudi Arabia

- Performed calibrations as per the specified calibration procedures, strictly adhering to all the guidelines and regulations.- Trained individuals and peers and helped them develop the necessary skills for the demanding calibration technician role.- Collected, compiled, measured, summarized, and recorded data during calibrations, which were later analyzed by the team.- Developed and implemented calibration procedures, methodologies, and techniques to ensure reliable and consistent results.

Saudi Arabia

- Communicated with customers over the phone and email to answer inquiries, resolve issues, and support billing, account management, and service requests.- Demonstrated strong knowledge of the company's policies, procedures, and services to provide accurate and reliable information to customers.- Collaborated with cross-functional teams, including billing, technical, and field service departments, to resolve complex customer issues and complaints.- Conducted customer satisfaction surveys, analyzed feedback, and implemented process improvements to enhance customer experience and reduce churn.- Managed customer accounts, processed payments, and resolved billing disputes in compliance with company policies and regulations.

Bachelor'S Degree, Computer Science

Diploma In Mechanical Engineering, Mechanical Engineering, Double Grade Distinction

The Associate Degree In Mechanical Technology, Mechanical Technology In The Field Of Production