Abdul Malick Firdose M Email and Phone Number
• Retail Industry Consultant/Solutions Architect with 20 yrs. of experience in Information Technology.• Extensive experience in Omni-channel retailing, eCommerce, Order Management System (OMS), Point of Sale (POS), store systems and retail industry applications.• Over 10 years of hands-on experience in integrating retail systems including eCommerce, mobile commerce, Order Management System, merchandising, supply chain and finance systems involving diverse technologies and retail products.• Skillful in IBM Sterling Order Management System, its design, optimization, and its integration with the order capturing channels and various enterprise systems like warehouse, Logistics etc.• Hands-on experience in Sterling Distributed Order Management, Global Inventory Visibility and Reverse Logistics modules and migration of Sterling OMS from on-prem to AWS cloud.• Hands-on knowledge of Amazon AWS & IBM Cloud with strong foundation in Docker, Kubernetes, etc.• Experienced in all the facets of omni-channel retailing – Order from any channel and pay/collect from any channel, returns management, parcel management, inventory management, 3PL etc.• Hands-on experience in applications in all the functional areas of retail stores which includes Point of sale (POS), store stock management, payment systems, customer loyalty management, cash accounting, store planograms, backroom operation, labels & signs, scales etc.• Have delivered architecture solutions for all facets of store digital payments - EMV, contactless, mobile (NFC), debit, credit cards, QR code based digital wallets, gift cards, loyalty cards, mobile Top-up, Point to Point Encryption (PCI P2PE), tokenization, settlement, financial reconciliation etc.• Skillful in designing solutions to prevent fraudulent activities in the stores which includes implementation of POS data mining solution to detect in-store frauds.• Experienced designing solutions compliant with The Open Group Architecture Framework (TOGAF).• Have traveled extensively and worked in several countries worldwide including India, UK, U.S.A, Canada, Singapore, and Hong Kong.
Amplicomm Solutions Private Limited
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Principal ArchitectAmplicomm Solutions Private Limited May 2024 - PresentBengaluru, Karnataka, India
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Lead Architect - Omnichannel PlatformAmplicomm Solutions Private Limited May 2023 - Apr 2024Bengaluru, Karnataka, India
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Retail Industry Consultant | Solutions Architect | Sterling Oms Consultant| Kibo Commerce ConsultantIbm Dec 2018 - May 2023Bengaluru Area, India -
Solutions ArchitectUst Global Jun 2015 - Dec 2018Nottingham, United KingdomLead Solution Architect and Programme technical lead for PCI Point to Point Encryption (PCI P2PE) implementation for payment card processing in UK and Republic of Ireland stores of the leading pharmacy-led health and beauty retailer. Overhauled end-to-end software and hardware components while toiling and sweating with the challenges of EMV implementation, acquirer accreditation, encryption key management, Remote Key Distribution (RKD), card reader (PED) inventory management & end-to-end integration of components from POS to central payment switch.Management of stakeholders from the business teams, security & compliance teams, QSA, architects from various suppliers and their respective technical teams. Learnt encryption concepts while integrating with Hardware Security Module (HSM) to implement Remote Key Distribution (RKD) and DUKPT mechanism for P2PE. -
Technical LeadUst Global Jan 2011 - May 2015United KingdomWorking for one of Europe's largest pharmacy-led health care and beauty retailer to support their 300+ Store System applications which includes their Point of Sale till application (EPoS), a suite of Stock related applications including their Hand held applications and other store management applications.Acting as a senior Technical Analyst, responsibilities include* Study current system limitations and suggest possible improvement to various existing applications* Identify root causes of long pending issues & propose possible solutions – Led a team that reduced the incident count from 700 per week to less than 300 per week (50% reduction) within a year* Act as a technical consultant to troubleshoot complex issues that cannot be resolved by Help desk, regular production support team and field engineers* EPoS code evaluation to ensure adherence to standards* Identify root causes of repeated issues & suggest possible solutions* Development of utilities & tools to reduce the effort of 1st line, 2nd line and field engineers in their day to day operations* Enhancement to the current applications
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Senior AssociateCognizant Technology Solutions Oct 2007 - Jan 2011Chennai Area, India* Acted as the Project and Technical lead* Led a 15 member team to support Store Management System applications for one of the world's largest retailer* Prior to that, Led a website development for 2 years for the world's largest travel retailer. -
AssociateCognizant Technology Solutions May 2006 - Sep 2007Chennai Area, India* Acted as the Project lead managing Point of Sale support, maintenance and development team for one of the world's largest travel retailer. * Worked in Chennai, Singapore and Hong Kong as part of this role.
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Programmer AnalystCognizant Technology Solutions Oct 2003 - Apr 2006Chennai Area, India* Working for one of the world's largest travel retailer, was part of a support & maintenance project supporting their Point of Sale (POS) till application worldwide* Later moved to development of POS Till application
Abdul Malick Firdose M Education Details
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Mechanical
Frequently Asked Questions about Abdul Malick Firdose M
What company does Abdul Malick Firdose M work for?
Abdul Malick Firdose M works for Amplicomm Solutions Private Limited
What is Abdul Malick Firdose M's role at the current company?
Abdul Malick Firdose M's current role is Retail Industry Consultant | Principal Architect | Order Management Consultant | Omnichannel Integration Architect.
What schools did Abdul Malick Firdose M attend?
Abdul Malick Firdose M attended Vellore Institute Of Technology.
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