Abdul Malick Firdose M Email & Phone Number

• Retail Industry Consultant/Solutions Architect with 20 yrs. of experience in Information Technology.• Extensive experience in Omni-channel retailing, eCommerce, Order Management System (OMS), Point of Sale (POS), store systems and retail industry applications.• Over 10 years of hands-on experience in integrating retail systems including eCommerce, mobile commerce, Order Management System, merchandising, supply chain and finance systems involving diverse technologies and retail products.• Skillful in IBM Sterling Order Management System, its design, optimization, and its integration with the order capturing channels and various enterprise systems like warehouse, Logistics etc.• Hands-on experience in Sterling Distributed Order Management, Global Inventory Visibility and Reverse Logistics modules and migration of Sterling OMS from on-prem to AWS cloud.• Hands-on knowledge of Amazon AWS & IBM Cloud with strong foundation in Docker, Kubernetes, etc.• Experienced in all the facets of omni-channel retailing – Order from any channel and pay/collect from any channel, returns management, parcel management, inventory management, 3PL etc.• Hands-on experience in applications in all the functional areas of retail stores which includes Point of sale (POS), store stock management, payment systems, customer loyalty management, cash accounting, store planograms, backroom operation, labels & signs, scales etc.• Have delivered architecture solutions for all facets of store digital payments - EMV, contactless, mobile (NFC), debit, credit cards, QR code based digital wallets, gift cards, loyalty cards, mobile Top-up, Point to Point Encryption (PCI P2PE), tokenization, settlement, financial reconciliation etc.• Skillful in designing solutions to prevent fraudulent activities in the stores which includes implementation of POS data mining solution to detect in-store frauds.• Experienced designing solutions compliant with The Open Group Architecture Framework (TOGAF).• Have traveled extensively and worked in several countries worldwide including India, UK, U.S.A, Canada, Singapore, and Hong Kong.

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  Vellore Institute Of Technology

  Mechanical