Abdulmalik Uthman Email & Phone Number

🚀 About Me: Unlocking Digital PotentialGreetings! I'm Abdulmalik, your go-to IT Support Specialist with a passion for delivering top-notch technical solutions, mastering cybersecurity challenges and elevating the customer experience.💻 Technical Expertise: As a seasoned IT Support Specialist, I thrive in troubleshooting and resolving intricate issues related to computer systems, software, and hardware. From Windows environments to Microsoft 365 and beyond, I embrace the ever-evolving tech landscape with enthusiasm.🔐 Cybersecurity Sentinel: I take pride in donning the hat of a Cybersecurity Analyst, meticulously safeguarding digital realms. Whether it's fortifying networks or implementing robust cybersecurity protocols, I am committed to ensuring the integrity of digital ecosystems.🤝 Customer Service Excellence: Beyond the codes and configurations, I believe in the power of exceptional customer service. Effective communication, empathy, and a relentless commitment to client satisfaction define my approach to support.🌐 Tech Stack Mastery: Proficient in Office 365 Suite, Active Directory, Microsoft Teams, SolarWinds and wielding a suite of cybersecurity tools (Splunk, LogRythm, Cisco Talos, NIST CSF, ISO 27001), I navigate the tech seas with finesse. Adapting to new technologies is not just a skill; it's a passion. 🚀 Elevating Teams: I've had the privilege of working collaboratively in dynamic teams, responding promptly to tickets, documenting troubleshooting steps, and contributing to the continual improvement of IT processes.Let's connect and explore how my multifaceted expertise can add value to your network. From tackling technical intricacies to enhancing cybersecurity resilience, I'm here to elevate the digital experience. Ready to embark on the next IT adventure together!#ITSupport #Cybersecurity #TechEnthusiast #CustomerExperience #DigitalTransformation

• It Support Specialist

  Naval Unit Abuja

  Nov 2017 - Oct 2021 - Nigeria

  * Used remote support tools to troubleshoot and resolve over 500 incidents with high customer satisfaction ratings at 95%.* Enabled remote connectivity for 100+ users, reducing travel time and costs by 40%. •* Deployed automated patching to 125+ workstations, optimizing resources and ensuring security compliance.* Deployed hosts/devices security measures and monitored alerts to recognize and thwart potential threats.* Delivered a 98.5% reduction in total threats identified, successfully identified and resolved 25 potential security threats and mitigated all threats within 7 days.