Abdul Karim Ma'Rifat Email & Phone Number

Jakarta, Indonesia

● Lead and Manage IT Network and Email team to provide Manage Service of Network and EmailSystem at PT Astra Otoparts Tbk.● Day to day to manage Operational of Network and Email system at PT Astra Otoparts Tbk and dealing with Vendor and Provider to support the operational and implementation of new project related to Network and Email at PT Astra Otoparts Tbk and all Branch Office/Business Unit as well.

Jakarta, Indonesia

● Working with technical support team to helping customers from small to large enterprise andtelco/service provider and Act as L1 & L2 support needed by customers.● Gather necessary information from customers and determine the problem by evaluating andanalyzing the symptoms.● Identify and escalate priority issues according to client specifications and redirect problems toappropriate resource.● Support product team during installation and configuration.● Handle… Show more ● Working with technical support team to helping customers from small to large enterprise andtelco/service provider and Act as L1 & L2 support needed by customers.● Gather necessary information from customers and determine the problem by evaluating andanalyzing the symptoms.● Identify and escalate priority issues according to client specifications and redirect problems toappropriate resource.● Support product team during installation and configuration.● Handle Post-Sales Support for several product such as Forcepoint (DLP, Web Security, NGFW), Trellix/FireEye NX, SIEM LogRhythm, Nozomi Network. Show less

Provinsi Kalimantan Timur, Indonesia

● Involved from the start of the project to operation as an IT Onsite Engineer for Desktop, Peripheral, Server and Network Support for Project Delivery of Common Use Check-in System (CUTE/CUCS) implementation at Balikpapan Airport (BPN) in 2013 and Semarang Airport (SRG) in 2015.● Leading a SITA Field Operation team at BPN Airport on day to day to provide IT Field Operations and Infrastructure support (24x7) for internal and external customers in accordance with the terms of the customer… Show more ● Involved from the start of the project to operation as an IT Onsite Engineer for Desktop, Peripheral, Server and Network Support for Project Delivery of Common Use Check-in System (CUTE/CUCS) implementation at Balikpapan Airport (BPN) in 2013 and Semarang Airport (SRG) in 2015.● Leading a SITA Field Operation team at BPN Airport on day to day to provide IT Field Operations and Infrastructure support (24x7) for internal and external customers in accordance with the terms of the customer contract and SLA Agreements.● Act as Single Point of Contact of SITA Representative at BPN site and maintain customer’s relationship.● Reporting and escalating all observed problems to proper SITA operational escalation points. Show less

Balikpapan

● Coordinate 14 personnel of ICT Site Officer at 6 Petrosea site around East Kalimantan to provide IT technical support and infrastructure support.● Day to day to monitor progress of ICT incident and follow up to related Site and HO team and monitoring of IT Infrastructure site as well.● Responsible to manage ICT Inventory Asset for all Petrosea site.● Provide regular weekly and monthly reporting and maintain ICT procedures and standard are to be followed by ICT Site Officer.

Bontang

● Day to day to manage IT Infra and Operation support team to perform monitoring and maintaining of IT Infrastructure and provide IT technical support for user at Kitadin site Tandung Mayang office Bontang.● Perform system administration of domain server, file server, print server, antivirus, backup and FMS server.● Maintain appropriate levels of technical and procedural documentation (such as auditing requirements, standard operational procedures).

Bontang

● Assist IT System Coordinator in performing duties to maintain Server & Network Infrastructure and provide IT technical support for user at Bontang site office.● Assist to manage system administration of domain server.● Maintaining backup/restore and replacement of backup tape cartridge of all KPA server.● Perform an IT Asset Register and document management of IT section.

Bontang

● Outsourcing/3rd party staff at PT BADAK NGL to provide technical support for IT activities at MPTA Section.● Manage server and web portal intranet of Maintenance Department.● Perform data entry and document management of MPTA section, such as inspection reports, project memos, asset register, call-out schedule, etc.

Gelar Sarjana, Mathematics And Computer Science

Information Technology

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