Abdul Khan Email & Phone Number

Chicago, IL, US

Woonsocket, RI, US

• Led the end-to-end implementation of ServiceNow HRSD, collaborating with HR stakeholders to gather requirements and design solutions that streamlined HR processes.
• Successfully configured and customized HRSD modules, including CVS Colleague Zone, HR Case Management, and HR Knowledge Management, tailored to meet organizational needs.
• Oversaw the end-to-end development lifecycle of ServiceNow HRSD projects.
• Worked closely with cross-functional teams to integrate HRSD with existing systems and external data sources, ensuring seamless data exchange and consistency.
• Contribute to the development of the ServiceNow roadmap and strategy aligned with business objectives.
• Drove the design, development, and implementation of HRSD solutions in alignment with HR processes and requirements.

Woonsocket, RI, US

Arlington, VA, US

• Lead the design, development, and maintenance of the ServiceNow HRSD platform to ensure that users are being supported in meeting their business needs
• Working knowledge of HR Services, HR case management, Response Template Configuration, HR Assignment rules and HR Lookup rules.
• Experience in creating end-to-end HR Lifecycle events, Activity sets for NewHire Onboarding.
• Created HR Mailboxes, and Mailbox exception rules for validation of the creation of cases.
• Created HR User Criteria to access Record producers.
• End-to-end implementation of COE Security configuration rules.

Jacksonville, FL, US

• Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.
• Developed reports as per requirements from management.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers.
• Created the catalog item to track the process of the migration using workflow automation.
• Worked with clients to assess current state processes and tools, defined ServiceNow requirements and developed and configured the ServiceNow platform.
• Involved in requirement gathering sessions with the client and created the specification documents (technical & functional) as per the requirements.

Washington, DC, US

• Updated Set Migration from one environment to another environment using schedule jobs and REST API with same domain and version.
• Customized HR processes as per the user requirements.
• Developed Business Rules, Notifications, Email Scripts while designing the workflows.
• Designed the page using page designer and customized the layout and branding using CSS.
• Involved in implementation, customization, and maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, in ServiceNow.
• Populated CMDB by importing data of IT assets into system & centralizing information.

Pittsburgh, Pennsylvania, US

• Customized ITSM application and creating and validating tickets in different ITIL processes.
• Customized the OOB Help Desk, Change Management, Asset Management as per the company's business requirements.
• Used data sources to migrate data from excel sheets to ServiceNow through transform maps.
• Used scheduled jobs to create reports and send them periodically through emails.
• Built a comprehensive map for all devices, applications and configuration profiles used in these business services.
• Fixed errors like missing credentials or task timeout in bulk and troubleshooting pattern-related mapping errors.

• Wrote Classifiers and Identifiers to direct the discovery tool to gather the information of the configuration items with no error.
• Performs core configuration tasks including system policies, business rules and client scripts.
• Involved in migration of BMC Remedy and ITSM to ServiceNow.
• Used SOA and Web Services Description Language (WSDL) using SOAP protocol.
• Exposed the Web Services to the client applications by sharing the WSDL.
• Worked with Apache Jelly to create various kinds of UI pages and Macro templates.

Washington, DC, US

Houston, Texas, US