As a Salesforce professional with over 12 years of experience, I bring a deep understanding of supporting / enhancing Salesforce Sales Cloud. I’ve four Salesforce certifications and 25 super badges, I have achieved Triple Ranger status on Trailhead, showcasing my extensive knowledge and commitment to continuous learning. My expertise includes designing and implementing customized solutions to meet customer needs, optimizing Salesforce App, and delivering exceptional service. I am passionate about leveraging my skills to drive customer success and enhance customer experiences. I am well-versed in Web application concepts. My assignments have made me work using different tools i.e. Eclipse, Toad, iReport Developer, PL/ SQL DEVELOPER, J Developer, JIRA, qTest, and VS Code.• Client interaction and coordination for all activities from requirements analysis to post-delivery support through regular status reporting and weekly calls.• Formulated strategy for change management process for development teams and participated in various change control initiatives.• Research emerging technologies to decide if installing them can increase the organization’s efficiency and effectiveness• Requirements Gathering, Documentation, and Analysis to improve application performance.• Analysis/Design to enhance User interface and Business Tier• 24/7 monitoring and maintenance support to the Production applications.• Come up with a testing plan to ensure that the systems work as expected.• Train the End user and write instruction manuals / Knowledge articles for end users. • End to end Application Support and Maintenance for the Capital IT.• Review and suggest improvements for cost-effective implementation of the business process.• Preparing/Maintenance of design documents • Enhance business metrics reporting system.• Customer Engagement and relationship• Continuous Learning and Development• Analytical and Critical Thinking• Problem Solving• Solution Design and implementation• Object-Oriented Programming• Software Development Lifecycle• Successful delivery of complex projects with my project management skills• Troubleshooting and solutioning• Production Support and User Training• Expertise in Crisis management