Abdul M. Email & Phone Number

Karachi, PK

Karāchi, Sindh, Pakistan

• As the Head of Compliance Department, I am entrusted with leading a diverse range of functions that are critical to ensuring operational efficiency, regulatory compliance, and overall business success. My expanded.
• Defining and implementing the strategic vision for the Compliance Department.
• Leading and mentoring departmental managers and teams across multiple functions.
• Developing and enforcing compliance frameworks to ensure adherence to regulatory and internal standards.
• Establishing KPIs and performance metrics to monitor and enhance departmental outcomes.Core Functional Responsibilities 1. Quality Assurance:
• Ensuring adherence to quality standards across all processes and services.

Karāchi, Sindh, Pakistan

• As the Senior Manager of Quality Assurance & Billing (Compliance), I am responsible for overseeing key functions within the Compliance Department to ensure smooth operations and adherence to company policies. My.
• Quality Assurance: Monitoring and improving service standards to deliver exceptional results.
• Billing Operations: Managing chargeback reviews, merchant handling, and ensuring billing accuracy and compliance.
• Process Optimization: Identifying and implementing improvements to streamline operations and enhance efficiency.
• Collaboration: Acting as a bridge between Sales, Support, and Production teams to resolve queries and align departmental goals.
• Compliance Oversight: Ensuring all operations within my scope meet regulatory and organizational compliance standards.This role requires a strategic approach to managing diverse functions under the Compliance umbrella.

Karāchi, Sindh, Pakistan

• The Compliance Department oversees several key functions essential for ensuring business operations run smoothly and effectively. These functions include:
• Quality Assurance: Monitoring and maintaining service standards.
• Customer Success: Driving customer satisfaction and retention.
• Customer Retention: Implementing strategies to retain clients.
• Brand Reviews: Ensuring brand alignment and consistency.
• Project Management: Coordinating cross-functional initiatives.

Karāchi, Sindh, Pakistan

• Supervise project issues either from Sales, Support, Production or Customer end.
• Find missing queries between Project Managers & customers in response to requested revisions/query.
• Understand project specificity through Brief Forms & call recordings to make sure the delivery of project Via Emails.
• Supervise Production Team through Trello for every new/old projects.
• Examine various concerns through customer chats.
• Ensure relevant coordination for refund and chargeback/dispute queries.

Karāchi, Sindh, Pakistan

• Supervise project issues either from Sales, Support, Production or Customer end.
• Find missing queries between Project Managers & customers in response to requested revisions/query.
• Understand project specificity through Brief Forms & call recordings to make sure the delivery of project Via Emails.
• Supervise Production Team through Trello for every new/old projects.
• Examine various concerns through customer chats.
• Ensure relevant coordination for refund and chargeback/dispute queries.

Karāchi, Sindh, Pakistan

• Supervise daily project issues generated through Order-desk for 20+ brands.
• Find missing queries between support team & customers in response to requested revisions.
• Understand project specificity through Teamwork, Call Recording Portal & Ring Central.
• Check Production through Trello for every project.Examine various concerns through new customer chats.
• Ensure relevant coordination for refund and chargeback queries.

Karāchi, Sindh, Pakistan

• Supervise daily project issues generated through Order-desk for 4 brands.
• Find missing queries between support team & customers in response to requested revisions.
• Understand project specificity through Teamwork, Call Recording Portal & Ring Central.
• Examine various concerns through new customer chats.Ensure relevant coordination for refund and chargeback queries.

Karāchi, Sindh, Pakistan

• Supervise daily project issues generated through Order-desk for 1 brand.
• Understand project specificity through Teamwork, Call Recording Portal.
• Check Production through Trello for every project.
• Ensure relevant coordination for refund and chargeback queries.

Hyderabad

Working our new web & mobile application ideas to bring change in the usage of technology in non technical people.

Hyderabad, Sindh, Pakistan

Responsible for IT structure of the office & guiding students for better opportunities & managing projects with development team

Hyderabad, Pakistan

Look over the sales volume & Lpd over the HORICA clients as well as warehousing & billing process include in it.

Hyderabad, Pakistan

Keeping a good relations with HORICA clients to generate bulk sales volume in institutional side as well as warehousing & billing process include in it.

Hyderabad Saddar

Worked on Cargo Application of PIA in ASP.net (c#)

Hyderabad, Sindh, Pakistan

Responsible for IT management support such as networking, system support etc

Worked on Point of Sale Application in ASP.net (C#).

Bachelor Of Science (Bs), Computer Science

Activities and Societies: ACM - IEEEBachelors in Computer Science

Primary School Certificate

Activities and Societies: SportsPrimary