Abdul Manuel Miranda Cieza De Leon Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

• Successfully managed a team of movers, assigning tasks effectively and fostering a collaborative work environment that contributed to high team morale and productivity.• Maintained a strong commitment to safety by consistently adhering to established protocols and ensuring the safety of both team members and customers during all moving operations.• Received "Employee of the Month" award twice for consistently demonstrating exceptional leadership and providing outstanding customer service.

Vancouver, British Columbia, Canada

Master's degree in Business Administration with a major in Human Resources.

Peru

• Supervised and trained front desk receptionists in guest service and communication skills.• Manage employee schedules, performance evaluations, and personnel records.• Led the recruitment and hiring process for new employees in the front desk department, including job postings, resume screening, and conducting interviews.• Coordinated and conducted employee training sessions on hotel policies, procedures, and customer service.• Assisted in developing and implementing HR strategies and programs to improve employee retention, engagement, and performance.• Collaborated with department managers to address employee relations issues and ensure compliance with labor laws and regulations.• Conducted regular training sessions with team members to reinforce the importance of maintaining discretion and privacy in all interactions with guests and colleagues.• Provided coaching and mentorship to front desk receptionists to improve their customer service skills and resolve issues effectively.• Led training sessions for new employees on hotel products, services, policies, and emergency procedures.• Collaborated with the HR department to develop and implement training programs for employees to enhance their skills and knowledge.• Coordinated and conducted performance evaluations to identify areas of improvement and provide feedback to team members.• Developed and maintained relationships with guests to ensure their satisfaction and loyalty to the hotel.• Developed and enforced privacy policies that were compliant with local laws and regulations and effectively communicated these policies to all employees within my area of responsibility.• Responded promptly and effectively to any privacy breaches or concerns, taking appropriate corrective action and providing guidance to prevent future incidents.

Peru

• Supervised and trained security personnel in safety and security procedures, emergency response, and customer service.• Conducted investigations of security incidents and provided reports to senior management.• Maintained personnel records and managed employee schedules, evaluations, and disciplinary actions.• Coordinated with the HR department to recruit and onboard new security personnel, including job postings, resume screening, and conducting interviews.• Assisted in developing and implementing employee training programs on security policies, procedures, and customer service.• Collaborated with department managers to address employee relations issues and ensure compliance with labor laws and regulations.• Ensured the protection of guest privacy by implementing strict protocols and training programs for all employees under my supervision.• Maintained strict confidentiality regarding guest information, including personal and payment details, in accordance with the hotel's policies and industry standards.• Worked collaboratively with the human resources department to ensure that all team members within my area of responsibility were aware of and adhering to privacy policies and regulations.

Peru

• Led and managed a team of 300 personnel overseeing all aspects of daily operational environments and ensuring compliance with military regulations and protocols. • Managed and maintained security systems, ensuring the safety of personnel and assets, and responding to security threats and incidents. • Managed and supervised teams under high-pressure and dangerous situations, ensuring the safety and well-being of all personnel under my command. • Maintained equipment and supplies, overseeing maintenance and repair tasks, and ensuring all equipment was ready and operational for missions.• Served as a liaison between senior management and junior personnel to address issues and concerns, conducting recruitment and selection of personnel for the Navy, interviewing and screening candidates, reviewing applications, and making selection decisions ensuring their compliance with eligibility requirements. • Conducted investigations into incidents and accidents, gathering evidence and making recommendations for corrective actions. • Developed and implemented policies and procedures related to human resources, such as recruitment, selection, and retention, as well as health and safety protocols to ensure a safe working environment for all personnel.

Lima, Peru

• Coordinated with HR personnel to manage personnel records, pay and benefits, and career development. Conducted personnel evaluations, provided feedback, and recommended promotions and disciplinary actions. • Managed budgets and resources to ensure efficient and effective use of available funds while ensuring high quality and safety standards for all operations. Developed and implemented policies and procedures related to human resources, such as recruitment, retention, promotion, and performance management. • Conducted regular performance evaluations of subordinates, providing feedback and coaching to support their professional development and growth within the organization. • Collaborated with other departments to develop and implement SHRM-compliant policies and procedures.• Developed and implemented training programs for new recruits and experienced personnel, conducting regular training sessions to improve their skills and evaluating their performance to identify areas for improvement. • Planned and coordinated missions and exercises, delegating tasks to team members and ensuring that all objectives were achieved promptly and efficiently. Conducted training sessions on leadership, teamwork, and communication skills. • Led and supervised the training and development of military personnel to ensure they were properly prepared for their assigned roles and responsibilities.

Virginia

Specialization on strategic planning, security, staff management, leadership and manipulation of weapons.

Master Of Business Administration - Mba

Specialist On Excel, Specialization In Excel Advanced Level, 3 Months December - February (Basci-Intermediate-Advance)

Basic Excel: Excel Environment, Operations and Formats, Formulas and Operators, Search Functions, Filters and Graphs. -Excel Intermediate.

Diploma Of Education, Project Management And Managerial Skills, 8 Months

Diploma in project management based on the PMI (Project Management Institute), PMBOK Guide - 6th edition

Oficial United States Marine Corps, Military And Strategic Leadership

Specialization for outstanding officers with knowledge of high professional standards and leadership, prepared for operational forces.

Second Professional Specialty, Infantry Officer, Specialization, January 2014 - December 2014

Specialization in Leadership, personnel management, planning, military training, and accident prevention. A Marine officer is a person.

Program, Occupational Health And Occupational Risk Prevention, 2 Months

Program, Firefighter, 2 Months

Team leader

Bachelor In Naval Maritime Science, Military Operational Art And Science/Studies, Specialized On Industrial Engineering

Diploma Of Education, Advanced English Program