Abdul Moiz Shah Email & Phone Number

Dubai, Dubai, United Arab Emirates

• Overseeing existing customers relationships, leading aftersales support teams with quick assistance and to enhance satisfaction and loyalty.• Initiated and implemented client’s communication strategies to enhance the product.• Developed strategies based on quarterly gathered client feedback which escalated product development and user-friendly experience by 70%.• Managed key clients across the USA, Canada, and UAE, including prominent organizations such as GoWireless, PICO, Black… Show more • Overseeing existing customers relationships, leading aftersales support teams with quick assistance and to enhance satisfaction and loyalty.• Initiated and implemented client’s communication strategies to enhance the product.• Developed strategies based on quarterly gathered client feedback which escalated product development and user-friendly experience by 70%.• Managed key clients across the USA, Canada, and UAE, including prominent organizations such as GoWireless, PICO, Black Spoon, Liwa, Reef Technologies, SHG Staffing, and the Canadian International Embassies.• Retained existing clients by proactively managing relationships, with regular check-ins and tailored solutions, reducing churn risk by up to 30% and increasing upselling opportunities by 20%.• Successfully implemented a contingency plan to swiftly address any issues arising from team errors, stepping in to correct and communicate transparently with the client. This resulted in a positive outcome by reinforcing accountability, rectifying the situation promptly. Show less

Dubai, United Arab Emirates

• Crafted and implemented strategic plans closely aligned with client objectives to drive business growth.• Dynamic approach in understanding client challenges, offering personalized solutions to meet their needs effectively.• Conducted regular business reviews, analyzed customer data for insights, and collaborated with internal teams to fulfill customer requirements, identify upselling/cross-selling opportunities, leading to a significant 20% revenue increase.

Hyderabad, Pakistan

• Developed and executed customized plans to meet client objectives, resulting in increased satisfaction and feedback ratings.• Took steps to engage clients from GCC region, understanding their challenges, and providing tailored solutions to reduce churn rate.• Conducted routine business reviews, analyzed customer data and feedback to identify areas for improvement, collaborated with internal teams to ensure smooth experiences, and identified upsell/cross-sell opportunities, driving… Show more • Developed and executed customized plans to meet client objectives, resulting in increased satisfaction and feedback ratings.• Took steps to engage clients from GCC region, understanding their challenges, and providing tailored solutions to reduce churn rate.• Conducted routine business reviews, analyzed customer data and feedback to identify areas for improvement, collaborated with internal teams to ensure smooth experiences, and identified upsell/cross-sell opportunities, driving revenue growth. Show less

Hyderabad, Pakistan

• Developed and prepared lease plans for properties, ensuring detailed accuracy and compliance with leasing requirements.• Played a key role in data analysis and reporting, managing daily, weekly, and monthly rental collection metrics to enhance accuracy in financial tracking and operational processes.• Led process optimization initiatives by implementing streamlined procedures and efficiently managing data within CRM software, significantly improving operational… Show more • Developed and prepared lease plans for properties, ensuring detailed accuracy and compliance with leasing requirements.• Played a key role in data analysis and reporting, managing daily, weekly, and monthly rental collection metrics to enhance accuracy in financial tracking and operational processes.• Led process optimization initiatives by implementing streamlined procedures and efficiently managing data within CRM software, significantly improving operational efficiency.• Utilized strong analytical and communication skills to manage inbound and outbound calls, promptly resolving customer and tenant issues to ensure high satisfaction levels. Show less