Abdul Moiz Shah Email & Phone Number

Dubai, Dubai, United Arab Emirates

• Overseeing existing customers relationships, leading aftersales support teams with quick assistance and to enhance satisfaction and loyalty.
• Initiated and implemented client’s communication strategies to enhance the product.
• Developed strategies based on quarterly gathered client feedback which escalated product development and user-friendly experience by 70%.
• Managed key clients across the USA, Canada, and UAE, including prominent organizations such as GoWireless, PICO, Black… Show more
• Managed key clients across the USA, Canada, and UAE, including prominent organizations such as GoWireless, PICO, Black Spoon, Liwa, Reef Technologies, SHG Staffing, and the Canadian International Embassies.
• Retained existing clients by proactively managing relationships, with regular check-ins and tailored solutions, reducing churn risk by up to 30% and increasing upselling opportunities by 20%.

Dubai, United Arab Emirates

• Crafted and implemented strategic plans closely aligned with client objectives to drive business growth.
• Dynamic approach in understanding client challenges, offering personalized solutions to meet their needs effectively.
• Conducted regular business reviews, analyzed customer data for insights, and collaborated with internal teams to fulfill customer requirements, identify upselling/cross-selling opportunities, leading to a significant.

Hyderabad, Pakistan

• Developed and executed customized plans to meet client objectives, resulting in increased satisfaction and feedback ratings.
• Took steps to engage clients from GCC region, understanding their challenges, and providing tailored solutions to reduce churn rate.
• Conducted routine business reviews, analyzed customer data and feedback to identify areas for improvement, collaborated with internal teams to ensure smooth experiences, and identified upsell/cross-sell opportunities.
• Conducted routine business reviews, analyzed customer data and feedback to identify areas for improvement, collaborated with internal teams to ensure smooth experiences, and identified upsell/cross-sell opportunities.

Hyderabad, Pakistan

• Developed and prepared lease plans for properties, ensuring detailed accuracy and compliance with leasing requirements.
• Played a key role in data analysis and reporting, managing daily, weekly, and monthly rental collection metrics to enhance accuracy in financial tracking and operational processes.
• Led process optimization initiatives by implementing streamlined procedures and efficiently managing data within CRM software, significantly improving operational… Show more
• Led process optimization initiatives by implementing streamlined procedures and efficiently managing data within CRM software, significantly improving operational efficiency.
• Utilized strong analytical and communication skills to manage inbound and outbound calls, promptly resolving customer and tenant issues to ensure high satisfaction levels. Show less