In the capacity of Director (Corporate E-Learning Business) headed high performance E-learning development unit, delivered multi-million dollar engagements for Fortune 500 Clients worldwide.Responsibilities included Operations, Pre-Sales & Delivery Management, E-Learning Consulting, and Key Account Management of Global Fortune 500 clients.Solutioning, Design and Delivery of cutting edge learning interventions and innovative solutions.Strengthened customer relationships, fostered profitable engagements, delivered exceptional value proposition and secured repeat business from all accounts.

Grew and led a high performance E-learning delivery unit having a team strength of 70+, comprising of Sr. Project Managers, Team Leaders, Functional Managers, Designers and Developers delivering business worth $3M annually.Responsible for the Service Delivery, P&L of the unit including key metrics like Profitability, Utilization, Schedule adherence, Quality, Account growth, Client satisfaction, Team growth and motivation, Innovation and Knowledge Management. Laying down efficient workprocesses to ensure on time, on-budget, and highly optimized cost of delivery.Solutioned and delivered complex learning interventions and projects for clients like: Standard Chartered Bank | Philips University | PhilipsHealthcare | Philips 66 | Amway | Ingram Micro | Toyota | Yamaha | Maruti Suzuki | Dominos | Essilor | Schlumberger | Doha Bank | Qatar Gas| Schneider Electric | Johnson & Johnson | ISACA | Twitter | Coca-Cola | Nestle | HUL | Tata Motors | Mahindra | Aditya Birla Group amongothers.

Project Manager - L&K E-Learning & Education Development Team - IBMManaging end-to-end E-learning Education Development Projects for Learning & Knowledge Group of IBM Global as a Project Manager. Skills:       Stakeholder analysis, Scope definition and management including requirement analysis and documentation, managing client expectations.        Project planning – Scope management plan, Schedule management plan with milestones, resource management plan, team charter, quality management plan, risk management plan, change control plan, test, publication and deployment planning, budget and financial management plan.        Project financial management including estimation and costing.         Change management process / Change control planning and implementation         Communication planning and management        Vendor management Audits & compliance with organizational policies, local & international laws.        Quality planning, monitoring and control         Risk Management - Risk identification, analysis, planning and mitigation        Team management: Recruiting, training & development, coaching and mentoring.        Business development, pre-sales support, e-Learning proposals, creating SOW (statement of work), RFPs, RFQs, bid submission, contract management, Business process outsourcing, and account management.        Issue handling & Problem solving.        Monitoring & controlling performance with constraints of cost, quality, schedule and CSAT.        Focus on ensuring 100% client satisfaction and ensuring overall success of all projects  Successfully managed e-Learning projects of multiple types Web-Based Trainings, ILTs, SPOs, complex blended learning programs etc. across multiple verticals and domains including soft-skills, technology, multimedia, specialized courseware among others. Handled content development projects for a wide spectrum of target audience with varying bloom levels.

E-Learning Content Development Projects Training Solution ProjectsTraining needs identification, planning, implementation, co-ordination, delivery management including vendor management. Managing the training calendar of the learning and development division. Coordinating with program managers, delivery heads, trainers, subject matter experts. Achieved training delivery target of 8400 training hours annually. Guiding team members in daily operations to ensure a high degree of service and quality. Developing operational policies and procedures on issues that affect the project, team and the client. Evaluating current work procedures and finding ways to eliminate inefficiencies. Created the support, training and quality processes for the operations support project.

Sales, customer service and process training delivery. Training new hire and transitioning them to operations, quality monitoring and team handling.

U.S. Financial Segment Outbound Sales Project

Delivering corporate training sessions on Microsoft networking technologies Developing internal curriculum

Computer networking and systems support.