Abdulnasser Alsharmani Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Project: Pakenham level crossing removal - $850M AUDScope: Fiber Cables Relocations (Utilities - Early Works), Building Services, Lift services, Station Ticketing, Operation Control Systems, and ICT.• Work with design and supervision teams to provide onsite direction.• Assist with preparing scope of work documents.• Assist with subcontractor tender evaluation and onboarding procedures.• Review design packages and BOMs to complete procurements.• Supervise and schedule site installations for operational control systems and ICT (CCTV, Passenger Information Systems, Customer Help Points, Myki Devices, Security, Public Announcements, and MTM Internal Network).• Test and commission installed systems.• Work with construction, occupation, and rail safety teams to schedule daily site works.• Prepare detailed programs and participate in the six-week look-ahead programs to identify interface issues.• Assist with accruals, forecasts, and verify claims and variations.• Oversee practical completion documentation and manage the ITPs.

Melbourne, Victoria, Australia

Providing Enterprise ICT Mobility Management support Clients: Melbourne Uni, Victoria Uni, Bank of Queensland, and Gold Coast council.Provided Technical Support: Offered prompt and efficient technical assistance for mobile device issues via ticketing system, telephone, and email, ensuring swift resolution of user concerns.Monitored Mobile Device Inventory: Regularly updated and managed the mobile device inventory, ensuring accurate tracking and optimal asset management.Maintained Knowledge Base: Updated support articles and procedures within the knowledge management system, enhancing the team's ability to provide consistent and effective support.Incident Management: Logged and tracked incidents, ensuring all issues were documented and resolved within the agreed SLA.User Training: Conducted training sessions for end-users on mobile device usage, security policies, and troubleshooting techniques.Configuration and Deployment: Configured and deployed mobile devices for new users, ensuring devices were set up according to company standards and policies.Collaboration with IT Teams: Worked closely with other IT support teams to escalate and resolve complex technical issues.Software Updates and Patches: Managed the deployment of software updates and patches to ensure all mobile devices were up-to-date and secure.Asset Disposal: Assisted with the proper disposal and decommissioning of outdated or broken mobile devices in accordance with company policies.Customer Service: Provided exceptional customer service by understanding and addressing user needs, maintaining a high level of customer satisfaction.

Melbourne, Victoria, Australia

Project: IT devices renewal across Ford Australia sites (Melbourne, Geelong, and Adelaide).- Assist with the developing and implementation of the deployment plan.- Assist with the procurement process.- Scheduling installations.- Handling and coordinating site issues and escalation as required.

Jeddah, Makkah, Saudi Arabia

Project: The Haramain high-speed railway, which is a 453-kilometre-long high-speed rail line connecting 4 cities in Saudi Arabia - $5 Billion USD.- Visiting project sites to document the testing and commissioning of stations systems (CCTV, Security, BMS and ICT).- Working closely with clients and subcontractors to ensure design requirements are met.- Coordinating construction activities in accordance with plans, designs, and specifications.

Graduate Certificate In Infrastructure Engineering Management, Engineering

Bachelor Of Engineering, Telecommunications Engineering (Hons.)