Abdul D. Email & Phone Number

Perth, Western Australia, Australia

• SCCM OS Deployment: Utilize SCCM for operating system deployment, ensuring security compliance.• SCCM Application Deployment: Employ SCCM for application deployment, ensuring consistent and compliant software distribution.• Intune Management: Employ Intune for managing mobile devices and applications, ensuring compliance with organizational policies.• Inventory Coordination: Procure hardware and manage inventory efficiently for deployment projects.• Technical Collaboration: Collaborate with vendors and internal teams for effective troubleshooting of hardware and software issues.• Documentation and Tracking: Maintain detailed documentation of procedures and track deployment progress using project management tools.• Continuous Improvement: Evaluate and enhance deployment processes to optimize efficiency and effectiveness.• System Administration: Monitor and maintain server and network infrastructure, manage user accounts and permissions.

Perth, Western Australia, Australia

• Remote and On-site IT Support: Providing technical support for multiple locations, both remotely and on-site, resolving technical issues promptly• Problem Solving: Investigating and finding fixes for IT issues root cause analysis, find corrective actions to resolve it and sharing knowledge across the team are routine tasks.• Documenting Solutions: I write detailed reports on system performance, security incidents and also create knowledge-based articles for troubleshooting and document solutions for future reference.• Employee Onboarding/Offboarding: Managing IT setup for new hires, provisioning accounts, setting up hardware, and ensuring a smooth process during onboarding and offboarding.• Asset Management: Managing desktops, laptops, and mobile devices, including maintenance, upgrades, and troubleshooting.• Meeting Room Configuration: Setting up and configuring meeting rooms with necessary IT equipment and troubleshooting technical issues during meetings.• Windows Server & System Administration: Managing Windows Servers, maintaining system health, and performing routine administrative tasks.• Azure Cloud Services: Managing and optimizing cloud services, ensuring cost-effectiveness, and implementing security measures within the Azure environment.• Security Measures & Patching: Implementing and updating security measures, performing regular software updates, and patching to maintain system security.• Network infrastructure: I oversee network performance, troubleshoot connectivity issues, and implement security measures to maintain a secure and efficient network infrastructure.

Perth, Western Australia, Australia

• Customer Support and Troubleshooting: Assisting customers with telecommunication service inquiries, troubleshooting network connectivity, hardware, and software issues.• Issue Diagnosis and Resolution: Diagnosing complex technical problems, offering precise solutions, and guiding customers through issue resolution steps.• Documentation and Collaboration: Documenting customer interactions in the CRM system and collaborating with technical teams for escalated issues.• Customer Engagement and Escalation: Engaging customers across communication channels, prioritizing and escalating critical issues for prompt resolution.• Feedback for Improvement: Providing feedback to enhance service quality, network reliability, and customer satisfaction.• Professionalism and Technical Updates: Maintaining professionalism, staying updated with telecom tech trends, and adhering to industry standards.• Cross-Functional Collaboration: Collaborating with teams for technical knowledge exchange and service delivery excellence.

Acs Professional Year Program, Information Technology

Bachelor Of Science - Bs, Cybersecurity, A+