Lukman A. Email & Phone Number

Ilorin, Kw, Ng

Baltimore, Maryland, United States

• Improved data entry process by increasing the speed of entry by 200%.• Reviewed over 100,000 data monthly for deficiencies and errors, correcting possible mistakes and incompatibilities• Negotiated office supplies with contractor leading to a 13% reduction in overhead cost.• Transcribed over 100 recorded messages within 8 weeks. • Executed lead generation duties by scrapping over 5000 data online for sales departmentswiseaurge.com

• Deployed different tools such as web scrapper, phantom booster, hunter .io and email finder to generate over 20,000 outbound lead for the cold calling campaign• Revamped a lead generation landing page by adding a lead magnet which increased lead capturing by 74%• Collaborated with a team of 5 to carry out a U65 health insurance campaign in 10 different cities in the United States.• Facilitated an increase in revenue by 23% through the use of a well-crafted sales script for cold calling.

Kwara, Nigeria

• Expanded company customer base by generating 1000 inbound leads monthly through social media lead capturing.• Crafted a sales and research cold calling script which improve the sales conversion rate of customers.• Assessed the authenticity of generated email using tools such as never bounce.• Qualified generated lead base on the outlined criteria.• Swiftly handled an average of 50 customers complaint via phone call and physical outreach per day with a 95% customer satisfaction rate.• Attended to escalated customer complaints when necessary, reducing the average time of resolution by 15%.

Kwara, Nigeria

• Designed presentation for the sales pitch.• Conveyed company policy change across all departments to ensure 100% compliance.• Managed top 4 executive directors’ calendar for appointment schedules and meetings.• Developed a filling system through overhauling which leads to about a 19% increase in office efficiency

Ilorin Kwara State

• Coached customer service intern on customer feedback and effective communication, increasing job satisfaction amount intern • Designed online chat via company website using Hubspot CRM tools, improving customer satisfaction.• Answered 70+ calls in a week.

Nigeria

• Pain-pointed customers complain by collating customers feedback through customer satisfaction survey, which improve customer retention by 23%• Executed cross-selling techniques after resolving customer complaints, leading to 5% increase in sales

Ilorin, Kwara, Nigeria

Customer Relationship ManagerEnumerationAdministrationLandmarkingOrganisating and coordinating

Kwara, Nigeria

Online and offline verification officerLogistics manager

United States

• Tracked monthly expenses and revenue using Quickbooks and Expensify which improve the financial prudence of the company by 60%.• Trained 5 interns on the basic administrative procedure and tools to enhance administrative duties in a remote workspace.

Lagos

Generate leadsAdvertisingAppointment SchedulingDeal closer

Tanke, Ilorin

Market researchGeneral ResearchProfessional project writingTutorials and career development

Basaura, Jega Local Government Area Of Kebbi State

Civic EducationComputer ScienceFinancial SecretarySocial ResearchSocial Psychology at Kebbi State College of Health Sciences and Technology, Jega

Jega Local Government Area Of Kebbi State

PRO to Muslim Corpers Association of Nigeria (MCAN) PRO, INEC Adhoc staff, teaching and project supervisorDirector of PublicityGraphics DesignEmail Campaign Leads Nurturing

Ilorin

Performed all administrative functionsRecruitmentScreeningOnboardingTrainingPaying bills and SalariesPlacing Order for goods

Batchelor Degree In Sociology And Anthropology, Sociology And Anthropology, Second Class Degree Honour

Activities and Societies: Senator @Student Union Government, NAKSSITE, Igbomina Student Union, Offa Descendants Union, Ajasse-Ipo Students.

Diploma In Word Processing, Computer Science

SIIT Certificate of Completion

Entrepreneurship Certifcate, Entrepreneurship/Entrepreneurial Studies

Certificate of Completion of Entrepreneurship Development Training

Diploma In Data Processing, Computer And Information Sciences, General

Certificate of Computer Training

Ssce, Nabteb

Primary School Leaving Certificate