Lukman A. Email and Phone Number
I am a General Virtual Assistant with a B.A. in Sociology and Anthropology from the University of Ilorin, where I learned how to analyze and understand human behavior and social phenomena. I have over four years of experience providing comprehensive IT and administrative support to various clients and industries, using different tools and techniques to deliver quality results.Currently, I work as a General Virtual Assistant and Data Entry Specialist at wiseaurge.com, an online platform that connects freelancers and clients. There, I have improved the data entry process by 200%, generated over 20,000 outbound leads for cold calling campaigns, and increased revenue by 23% through a well-crafted sales script. I have also excelled in Lead Generation and Market Research, creating a landing page that boosted lead capturing by 74%, and using tools such as web scraper, phantom booster, hunter.io, and email finder. In addition, I have demonstrated my skills in Project Management, Customer Services and Support, Transcription, and Translation, handling an average of 50 customer complaints per day with a 95% satisfaction rate, and transcribing over 100 recorded messages within 8 weeks. I am self-motivated, punctual, reliable, and trustworthy, and I always operate with the highest degree of professionalism and confidentiality. I am always eager to learn and grow, and I welcome new challenges and opportunities to enhance my skills and competencies.
Wisesurge
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General Virtual Assistant & Data Entry SpecialistWisesurge Jul 2022 - PresentBaltimore, Maryland, United States• Improved data entry process by increasing the speed of entry by 200%.• Reviewed over 100,000 data monthly for deficiencies and errors, correcting possible mistakes and incompatibilities• Negotiated office supplies with contractor leading to a 13% reduction in overhead cost.• Transcribed over 100 recorded messages within 8 weeks. • Executed lead generation duties by scrapping over 5000 data online for sales departmentswiseaurge.com
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General Virtual Assistant/Data Entry Specialist/Lead GenerationUpwork Apr 2022 - Present• Deployed different tools such as web scrapper, phantom booster, hunter .io and email finder to generate over 20,000 outbound lead for the cold calling campaign• Revamped a lead generation landing page by adding a lead magnet which increased lead capturing by 74%• Collaborated with a team of 5 to carry out a U65 health insurance campaign in 10 different cities in the United States.• Facilitated an increase in revenue by 23% through the use of a well-crafted sales script for cold calling. -
Lead Generation Specialist & Customer Relationship ManagerQuickbus Jun 2022 - Aug 2022Kwara, Nigeria• Expanded company customer base by generating 1000 inbound leads monthly through social media lead capturing.• Crafted a sales and research cold calling script which improve the sales conversion rate of customers.• Assessed the authenticity of generated email using tools such as never bounce.• Qualified generated lead base on the outlined criteria.• Swiftly handled an average of 50 customers complaint via phone call and physical outreach per day with a 95% customer satisfaction rate.• Attended to escalated customer complaints when necessary, reducing the average time of resolution by 15%. -
General Virtual Assistant & Administrative Support SpecialistHiremote Africa Apr 2022 - Aug 2022Kwara, Nigeria• Designed presentation for the sales pitch.• Conveyed company policy change across all departments to ensure 100% compliance.• Managed top 4 executive directors’ calendar for appointment schedules and meetings.• Developed a filling system through overhauling which leads to about a 19% increase in office efficiency -
Customer Services And Customer Relationship ManagerOmnibiz Africa Mar 2021 - Aug 2022Ilorin Kwara State• Coached customer service intern on customer feedback and effective communication, increasing job satisfaction amount intern • Designed online chat via company website using Hubspot CRM tools, improving customer satisfaction.• Answered 70+ calls in a week. -
Virtual Admin Assistant And Customer SupportAmazon Aug 2018 - Jul 2022Nigeria• Pain-pointed customers complain by collating customers feedback through customer satisfaction survey, which improve customer retention by 23%• Executed cross-selling techniques after resolving customer complaints, leading to 5% increase in sales -
EnumeratorKwara State Health Insurance Agency Oct 2020 - Apr 2022Ilorin, Kwara, NigeriaCustomer Relationship ManagerEnumerationAdministrationLandmarkingOrganisating and coordinating
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Verification OfficerVerifyme Nigeria Apr 2020 - Apr 2022Kwara, NigeriaOnline and offline verification officerLogistics manager -
General Virtual AssistantAirbnb Mar 2020 - Feb 2022United States• Tracked monthly expenses and revenue using Quickbooks and Expensify which improve the financial prudence of the company by 60%.• Trained 5 interns on the basic administrative procedure and tools to enhance administrative duties in a remote workspace. -
Lead Generation Specialist & Marketing ExecutiveOxford Commercial Services International Oct 2019 - Jun 2020LagosGenerate leadsAdvertisingAppointment SchedulingDeal closer -
Managing DirectorEasy-Make Educational Consult Aug 2017 - Nov 2019Tanke, IlorinMarket researchGeneral ResearchProfessional project writingTutorials and career development
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Tutor/Assistant LecturerGovernment Science College Jega Nov 2018 - Oct 2019Basaura, Jega Local Government Area Of Kebbi StateCivic EducationComputer ScienceFinancial SecretarySocial ResearchSocial Psychology at Kebbi State College of Health Sciences and Technology, Jega
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Public Relations OfficerNational Youth Service Corps Oct 2018 - Oct 2019Jega Local Government Area Of Kebbi StatePRO to Muslim Corpers Association of Nigeria (MCAN) PRO, INEC Adhoc staff, teaching and project supervisorDirector of PublicityGraphics DesignEmail Campaign Leads Nurturing -
Executive Assistant And SupervisorAdebayo Sanusi 0Il & Gas Jan 2014 - Mar 2017IlorinPerformed all administrative functionsRecruitmentScreeningOnboardingTrainingPaying bills and SalariesPlacing Order for goods
Lukman A. Skills
Lukman A. Education Details
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Second Class Degree Honour -
Scholars International Institute Of TechnologyComputer Science -
Central Bank Of Nigeria Entrepreneurship Development Centre, South West, NigeriaEntrepreneurship/Entrepreneurial Studies
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The Lord Is Good Training CentreComputer And Information Sciences, General
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Faith Progressive Nursery And Primary SchoolPrimary School Leaving Certificate
Frequently Asked Questions about Lukman A.
What company does Lukman A. work for?
Lukman A. works for Wisesurge
What is Lukman A.'s role at the current company?
Lukman A.'s current role is General Virtual Assistant & Data Entry Specialist @ wiseaurge.com | Entrepreneurship, Lead Enrichment, Work Alone.
What schools did Lukman A. attend?
Lukman A. attended University Of Ilorin, Scholars International Institute Of Technology, Central Bank Of Nigeria Entrepreneurship Development Centre, South West, Nigeria, The Lord Is Good Training Centre, Ajasse-Ipo Comprehensive High School, Faith Progressive Nursery And Primary School.
What skills is Lukman A. known for?
Lukman A. has skills like Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Powerpoint, Research, Public Speaking, Social Media, Management, Teamwork, Executive Administrative Assistance, Statistical Data Analysis.
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