● Provide customer service within agreed service delivery timeframes, ensuring timely and efficient support.● Maintain high levels of customer satisfaction through empathetic listening and effective communication skills.● Deploy pre-approved applications via Microsoft Intune, ensuring compliance and smooth operation.● Support laptops and network printers, resolving hardware and connectivity issues promptly.● Assist with various business applications including M365, WordPress, and others.● Created accounts for new employees \ students and provided access to necessary applications and SharePoint sites.● Manage and complete small projects related to systems and services, delivering quality results within deadlines.● Escalate complex issues to the desktop support team using the ITarian ticketing system for further resolution.

● Create spreadsheets to track important customer information and orders.● Transfer data from a hard copy to a digital database.● Assist with special projects that require large amounts of data entry.● Provide data entry support across departments on an ad-hoc basis.● Provide feedback on the efficiency of the customer service process.● Manage and mentor a team of junior customer service representatives.● Maintain a positive, empathetic, and professional attitude towards customers ● Keep records of customer interactions, transactions, comments, and complaints

● Support guest services with cashiering, order pick up (OPU) and Drive up (DU), where applicable. ● Conduct cash and credit card transactions for customer purchases● Operate cash register and manage cash receivables and payables● Assist customers in selecting products based on their needs● Inform customers about available products, ongoing sales, discounts, and promotions● Manage a high volume of customers courteously and professionally● Complete all backroom daily and weekly audits