Abdul Quddus Email & Phone Number

United States

• Provide customer service within agreed service delivery timeframes, ensuring timely and efficient support.
• Maintain high levels of customer satisfaction through empathetic listening and effective communication skills.
• Deploy pre-approved applications via Microsoft Intune, ensuring compliance and smooth operation.
• Support laptops and network printers, resolving hardware and connectivity issues promptly.
• Assist with various business applications including M365, WordPress, and others.
• Created accounts for new employees \ students and provided access to necessary applications and SharePoint sites.

Brooklyn, New York, United States

• Create spreadsheets to track important customer information and orders.
• Transfer data from a hard copy to a digital database.
• Assist with special projects that require large amounts of data entry.
• Provide data entry support across departments on an ad-hoc basis.
• Provide feedback on the efficiency of the customer service process.
• Manage and mentor a team of junior customer service representatives.

Brooklyn, New York, United States

• Support guest services with cashiering, order pick up (OPU) and Drive up (DU), where applicable.
• Conduct cash and credit card transactions for customer purchases
• Operate cash register and manage cash receivables and payables
• Assist customers in selecting products based on their needs
• Inform customers about available products, ongoing sales, discounts, and promotions
• Manage a high volume of customers courteously and professionally

Postgraduate Degree, Information Technology

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba, Accounting And Finance