Abdul Quddus Email and Phone Number
With over three years of experience in customer service and one year of experience in IT support & Data Entry, I possess strong expertise in customer service, problem-solving, and proactive technology management. My skills align with the mission to enhance educational excellence, and I am driven by the opportunity to leverage my abilities in an environment where success directly impacts academic outcomes. I am eager to take on a challenging role to develop my capabilities further. My excellent instructional and problem-solving skills effectively address concerns related to new technology
Itjobprep
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Technical Support AnalystItjobprep Oct 2023 - PresentUnited States● Provide customer service within agreed service delivery timeframes, ensuring timely and efficient support.● Maintain high levels of customer satisfaction through empathetic listening and effective communication skills.● Deploy pre-approved applications via Microsoft Intune, ensuring compliance and smooth operation.● Support laptops and network printers, resolving hardware and connectivity issues promptly.● Assist with various business applications including M365, WordPress, and others.● Created accounts for new employees \ students and provided access to necessary applications and SharePoint sites.● Manage and complete small projects related to systems and services, delivering quality results within deadlines.● Escalate complex issues to the desktop support team using the ITarian ticketing system for further resolution. -
Data Entry ClarkBrooklyn Tax Inc Jan 2023 - PresentBrooklyn, New York, United States● Create spreadsheets to track important customer information and orders.● Transfer data from a hard copy to a digital database.● Assist with special projects that require large amounts of data entry.● Provide data entry support across departments on an ad-hoc basis.● Provide feedback on the efficiency of the customer service process.● Manage and mentor a team of junior customer service representatives.● Maintain a positive, empathetic, and professional attitude towards customers ● Keep records of customer interactions, transactions, comments, and complaints
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Sales AssociateTarget Jun 2022 - Dec 2022Brooklyn, New York, United States● Support guest services with cashiering, order pick up (OPU) and Drive up (DU), where applicable. ● Conduct cash and credit card transactions for customer purchases● Operate cash register and manage cash receivables and payables● Assist customers in selecting products based on their needs● Inform customers about available products, ongoing sales, discounts, and promotions● Manage a high volume of customers courteously and professionally● Complete all backroom daily and weekly audits
Abdul Quddus Education Details
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Information Technology -
Master Of Business Administration - Mba -
Accounting And Finance
Frequently Asked Questions about Abdul Quddus
What company does Abdul Quddus work for?
Abdul Quddus works for Itjobprep
What is Abdul Quddus's role at the current company?
Abdul Quddus's current role is Technical Support Analyst | Workstation Support Specialist | Helpdesk Support | Cybersecurity | Vulnerability Remediation | SOE Imaging | Customer Service | Networking | Preventative Maintenance | ITIL.
What schools did Abdul Quddus attend?
Abdul Quddus attended Noakhali Science And Technology University, Segi University & Colleges, Segi University & Colleges.
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1fnfpetroleum.com
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Abdul Quddus
Albuquerque, Nm -
Abdul Quddus
Salesforce Application Tester - Automation Test Engineer- Certified Scrum Master - Certified Salesforce AdministratorArlington, Va
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