An innovative, multifaceted solution focused post sales and financial professional with 21+ years of rich experience demonstrating visionary leadership and outstanding performance in the area of Collections and Credit management , Customer Service and RetentionSuperior interpersonal, organizational and analytical skills with an innate ability to work in unison with customers, staff and key internal/external stakeholdersCore CompetenciesCollections and Credit management , Debtors aging analysis , Accounts Receivables Customer Service & complaint management, Retention management ,Call center operations , Churn management , Team Building & Development , Performance Management , Process Improvement , MIS reports & Analysis , Business OperationsBehavioral Strength• Hands-on experience in People Management, Backend Operations and Vendor Management• Highly organized with outstanding skills in interacting with clients, understanding their requirements and accordingly devising customized & cost-effective solutions.• Skilled at Customer Relationship Management with demonstrated abilities in training , team building and developing team members & support strategic career planning• Demonstrate ability to communicate with and align senior stakeholders & team against a common goal• Effectively identifies critical challenges and ability to analyse and overcome them• Diligent & decisive leader with proven ability to lead and motivate large cross-functional and multi-cultural teams to maximize productivity