Abdulrahim Al Dahleh Email & Phone Number

United Arab Emirates

Conduct regular training sessions to partners to ensure they understand the product's features, benefits, and technical specifications.Lead and manage the design, installation, configuration, and maintenance of CCTV systems and IP camera networks.Provide technical leadership and mentorship to junior engineers and field technicians.Stay up-to-date with the latest developments in video surveillance technology, IP cameras, cloud-based solutions, and cybersecurity for CCTV systems.• Identify and resolve hardware, software (VMS), and network issues with CCTV cameras, NVR/DVRs, access control panels, and other related equipment.• Gather and analyze customer feedback to identify recurring issues and recommend improvements to both systems and supportprocesses.• Provide advanced support and troubleshooting for CCTV systems, Video Management Systems (VMS), and smart video analyticstechnologies, including motion detection, facial recognition, and object detection.• Conduct live demonstrations or virtual presentations of CCTV systems and features to showcase the technology's capabilities and advantages.• Participate in meetings with key clients to provide technical insights, answer questions, and help build confidence in the proposed solutions.

Mena

• Offer expert advice on system configurations, scalability, and integration with existing infrastructure.• Work closely with the presales team to analyze customer requirements and assess how CCTV solutions can meet their specificneeds.• Ensure that proposed solutions align with industry standards and best practices, providing a solid foundation for the presalesteam’s recommendations.• Develop and share valuable content such as whitepapers, case studies, and webinars that address common industry challenges.This can attract potential leads by showcasing your expertise and solutions.• Use strategies like social media, and email marketing to attract and engage prospects with the help of the marketing team.Offer informative resources and solutions to capture leads through your website.• Created and updated a knowledge base that empowered customers to resolve common issues independently, reducing supportticket volume by 18% and enhancing overall customer experience CX.

Dubai, United Arab Emirates

Assessing leads to determine their potential value and suitability for the product, ensuring resources are focused on high-potentialopportunities.Track and analyze business development metrics and KPIs to assess the effectiveness of strategies and initiatives.Attend industry events, conferences, and trade shows to network and build relationships with key stakeholders.Prepare and respond to Requests for Proposals (RFPs) and Requests for Information (RFIs), providing detailed technical information andsolutions.Collaborate with the sales team to align technical solutions with sales strategies and goals.Present the results of the POC to the customer, emphasizing the return on investment (ROI) and the positive impact of the solution.Stay informed about industry trends, competitive landscape, and emerging technologies to provide relevant and up-to-date solutions.Keep open lines of communication with the customer's team throughout the POC process. Regularly check in to gather feedback and addressany issues that arise.Analyze competitors' strategies and offerings to identify potential gaps or opportunities in the market.

Dubai, United Arab Emirates