• Evaluate a company’s current IT infrastructure to identify areas for improvement.• Offer recommendations on how to use technology to achieve business goals.• Oversee the implementation of new IT systems and ensure they align with business objectives.• Resolve any technical problems that arise during or after the implementation of IT solutions.• Provide training to staff and ongoing support to ensure the effective use of IT systems.• Strong knowledge of hardware, software, networks, and IT systems.• Ability to diagnose issues and develop effective solutions.• Excellent verbal and written communication skills to explain technical concepts to non-technical stakeholders.• Experience in managing IT projects from inception to completion.• Understanding client needs and providing tailored IT solutions.

• Managing planned and ad-hoc projects related to business from initiation to closure across Australia and New Zealand.• Managing stakeholders and ensuring they are kept up to date on progress.• 4G to 5G upgrade deployment as backup links across several sites in Australia and New Zealand.• Carrying out IT and Security Compliance activities across the organization.• Managing site-based activities from MPLS to SD-WAN migration• Multi VPN and RSA Tokens management.• Payment gateways deployment and firmware upgrades.• Plan and coordinate deployment of resources from IT and suppliers required to deliver the project.• Develop project schedule, deliverables and milestones with stakeholders and take ownership.• Manage all external teams and service providers to ensure they are aligned for delivery on time.• Project risk management and mitigation.• Manage availability of all the IT systems & services for all business sites.• Escalation of issues based on business impact and working with HQ vendors for resolution which cannot be resolved internally.• Manage working relationship with service providers.• Travel Interstate and overseas for project deployments.• IT inventory management and ensure its accuracy. • New assets registration, reallocation and disposal processes.• IT logistic management, purchase of hardware and software with IT manager advices. • On call for major infrastructure outage after working hours and during weekends.

ABW Hot Desking DeploymentWindows 10 RolloutSOE DeploymentsSCCM ProfilingIT Service ManagementHypercare post deploymentMDM - 3000+

Transport for NSW IT Projects

Lead Tech for NEC / TfNSW projects. Win10 Migration and SOE Deployments across Transport / Sydney Trains Cluster.

Field based work.InstallationConfigurationBasic TroubleshootingEscalation

Lead tech in the Win10 Rollout project of almost 100 branches of Commonwealth Bank of Australia.Training the non-technical staff and troubleshooting.Supervising the team of 3-8 techs and monitoring their work.Travelling Australia wide for the deployment and accomplishing tasks in specified time frame.Managing Installation and configuration of all banking hardware at various client sites.Install and configure client specific applications and managing their support.Decommissioning old equipment.SOE Imaging/Re-Imaging.Multi-Function Network printers’ setup.Post deployment hypercare.