Ground Operations• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.• Motivated and trained employees to maximize team productivity.• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.• Encouraged and promoted ideas aligned to business needs and benefits.• Conducted root cause analysis in deficient areas to identify and resolve issues.• Handling the clients complains professionally.

• Control Tower Operations• Generating a strategic shipments reports & following up their delivery.• Communicating the low performance courier's to their supervisors.• Preparing a daily performance sheets & acting accordingly.• Ensuring the productive hours target is met for each courier.• Monitoring the daily pickup & deliveries portions for each couriers.• Collaborated with area managers to evaluate needs and optimize operational plans.• Worked with vendors to make purchases and reconcile invoices.

• Fleet Project & Spot Project Operations.• Onboard newly trained fleeter & ensure that all the contracts are signed & stored appropriately.• Coordinate with the ground operations to sort spot shipments appropriately.• Assign runners daily activities & ensure timely completion of their tasks.• Investigate any discrepancies in runner's tasks & resolve them on time.

• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.• Dealing with the well-known companies including inditex & handling their 8 biggest brands such as Zara, Pull & Bear, Massimo Dutti, Bershka, Stradivarious, Oysha, Zara Home & Uterque.• Receiving shipments as s ULD ( Unit load Device ) and scanning them as required.• Communicating the clients in order to dispatch there shipments at their requested branches.• Raising PDR ( Process Deviation Report) if there is damaged, missing & unknown boxes.• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.• Developed operational processes to help organization adapt to market change

• Managed and maintained file system covering expenses, reports, and support documentation.• Solved problems timely and effectively, ensuring customer satisfaction.• Assisted with facility scheduling and customer service.• Assisted operations manager with planning of routine operations and special projects.• Managed tasks in inbound, outbound & Lastmile dept completely including dispatching couriers, daily inventory & assisting TL's at the time of closing.• Escalating the inquiries to the concerned team regarding shipments such as damaged & lost shipments• Also have an experience of CRS ( customer representative service) in logistics. Whereas my responsibility was to communicate with the customers, clients & their inquiries & follow up with the teams till it's get completed.