Abdulrahman Almandeel Email & Phone Number

Riyadh, Sa

Riyadh Region

- Perform troubleshooting tasks to identify and resolve technical issues.- Serve as an information technology project manager.- Create and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues.- Manage information technology projects and computer systems.- Avoid service interruptions by performing system installations, updates, and maintenance procedures.- Provide users with information on available upgrades.- Troubleshoot computer-related problems for internal and external users.- Provide first-level support and training for end users.- Document processes and maintain service desk records.- Guide employees and clients in handling difficult and complex problems.- Monitor computer performance to ensure optimal response time and system uptime.- Use an active directory to manage all aspects of group policy, including creating and maintaining end-user accounts.

- Developed high-quality business strategies and plans, ensuring their alignment with short-term and long-term objectives.- Served as a main resource for managers in finance, marketing, and sales operations.- Reviewed and managed the company's plans and projects, in addition to the budgets allocated for implementation.- Led and motivated subordinates to advance employee engagement, and develop a high-performing managerial team.- Collaborated with other executives, managers, and employees to identify meaningful solutions.- Managed employees and oversaw the day-to-day operation of the company.- Reviewed and audited the company's organizational structure.