Customer Service Manager
Alfozan Hardware Co. - Alfozan Group
Saudi Arabia
Alfozan Hardware is a seasoned company with business dealing with the biggest brand names in hand tools (KNIPEX, STANLEY BLACK & DECKER, TRAMONTINA, SEVEDEN and more), power tools (DEWALT, BOSCH, MAKITTA, HYUNDAI, FORD, and more) construction equipment (TELWIN, HONDA) , construction accessories,... etc. the company has 3 major warehouses and 40 DCs distributed all over the kingdom and more than 60 trucks for distribution and delivery. the role of customer service department can be summed in the following points: o Full Management of the supply chain of the companyo forecasting demand and setting up inbound planso handling of all inbound/outbound logisticso handling of all warehousing operations (receiving, dispatching, storing and policies)o leading S&OPAs the customer service manager for Alfozan hardware company; which includes a full management of company's supply chain activities. Those activities are including and not limited to : planning, procurement, inbound, warehousing, outbound and customer satisfaction. These operation requires vigorous follow up and keen observation to details while interacting with suppliers, service providers, colleagues or customers. The parties you have to manage are divers in their needs. And you have to always improve your process to achieve your goals. these goals are quantitative in nature and can easily be measured. for instance we have improved our stock health through working with the sales on improving sales of some goods and depleting others. we also were able to reduce our stock age through proper forecasting and planning. our logistics cost was reduced by 30% over the past five years through implementation of a series of steps that aimed to improve our efficiency and reduce waste. last but not least, we managed to reduce inventory discrepancy by 90% through identifying leaks in the system; improving the process and strict application of company policies and guide lines.