 Acted as primary point of contact with large Corporate Sales team and top corporateaccounts, handled day-to-day interactions and solved Any problem related to anycompany account. Assuring customer centricity by handling account requests and complaints and workingon resolving them appropriately, attending meetings with the companies, Conductingregular follow-up calls. Monitoring All Concerned Departments Performance to Increase First Call ResolutionConcept. Coordinate With Corporate sales and Activation teams for add-on lines and additionalservices to Customers. Use customers’ concerns & complaints to analyze their underlying basis and makerecommendations on enhancing the System, Process, Or policy to diminish the frequencyand nature of complaints. Ensuring that all customer data is updated to reduce any revenue losses opportunities.

 Handles customer requests/issues/questions in a professional manner and strives todeliver afirst-time resolution service. Meeting defined KPIs including NPS and sales. Provides accurate and timely information by fully investigating all customer enquiries,usingall available equipment and applications to ensure that incidents and problemsare resolved efficiently and within SLAs. Exchanges information effectively, to direct customerrequests/issues/questions/complaints tothe relevant teams for action (e.g., to activateservices, solve claims and complaints, apply discounts) Performs other job-related duties or tasks defined by the supervisor or resulting fromassignedagendas with other departments via mail.

Team work in literacy, medical convoys, parties for orphans, fundraisingand setting up charitable markets and other activities.