Oversees reception operations, ensuring prompt check-ins, check-outs and resolving guest issues. Trains, evaluates and schedules front desk staff, maintains high service standards, responds to guest inquiries, resolves complaints and provides information, Addresses and resolves guest issues promptly, Prepares daily/weekly/Monthly reports, Coordinates with all concerns departments, Keeps staff informed, Assists with internal audits.

Training colleagues with accurate information, providing guidance and support, delivering management messages to all colleagues, allocating rooms based on preferences, preparing monthly training sessions, addressing guest complaints.

- Supervised Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest inquiries. Interacts with Guests and contributes to the first impressions of the Guests.- Secured accurate and efficient Reception operations including check-in and checkout procedures.- Supported Team Members in handling Guest requests and inquiries to ensure a positive outcome.- Oversees front desk operations, motivates front desk agents, resolves guest complaints, maintains high service standards.- Safeguard a consistent, high level of customer service. Drive sales revenues and promote hotel services and facilities for up-selling opportunities.- Assisted other departments, as necessary, and maintain good working relationships with hotel Team Members.

Efficiently processes guest arrivals and departures, manages key card distribution, responds to guest inquiries, handles room reservations and cancellations, manages cash, verifies transactions, and handles billing. Provides hotel services to guests, answers calls professionally, and supports colleagues during peak periods.

Receptionist

It was a wonderful training I learned a lot like how to serve the guest and keep him smiling during the operation, also how to make hot drinks, it was really gorgeous

It's the first training for me in hotels, I learned a few things cause I don't want to be a chef.