Abdulrahman S. Email & Phone Number

Canada

Remote

Toronto, Ontario, Canada

Toronto, Canada Area

• Provides IT Desktop support to the relevant End-user community in the location/region based, this includes all desktop computing hardware and software and peripherals.• Required to lead problem resolution activities in order to get technology incidents and problems resolved.• Take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with minimum supervision.• Trains employees and orients them on how to use computer hardware and software applications.• Maintains other relevant computer peripheral devices such as Monitors, Printers, Video teleconferencing problems.• Supports drive imaging for desktop/laptop systems.• Committed to all components of Corporate IT availability; will act as both an incident and problem manager for any issues impacting remote offices.

Toronto, Canada Area

- Determines users' issues, provide Tier 1 level IT support andtroubleshooting, analyzes and identifies the underlying issues; refers more complex problemsto User Service Technologist, Blackboard support team, ITS Helpdesk for resolution-Provides support to the student administrative system by verifying accounts and status,assigns temporary passwords, restores inactive services, creates guest accounts for alumni,resets passwords, and reports user account problems to ITS, eLTI, Registrar's Office and/orthe LLC Manager, and follows up with the user with the resolution.-Collects and processes fines/fees, lost/damaged item payments, funds from loading machines;conducts money and credit card reconciliation processes.- Verifies eligibility for photo-ID cards, takes pictures and produces ID cards using Banner andthe ID card management system; activates the ID card for student Printing Card and Libraryborrower's card service and troubleshoots basic ID card issues

Toronto, Canada Area

- Set up 120 desktops and re image- Monitor setups( 85 desktops with dual monitors, 15 laptops with docking stations and dual monitors) + keyboard, mouse, and USB headset- Unpacking the above equipment + clean-up of packaging- Set up Ricoh Printer- Set up ZOOM room teleconference rooms- Post Deployment Support

Toronto, Canada

-Worked collaboratively with my team to identify IT solution for the client: Yogi’s Pizza and Wings.-Analyzed the client’s internal and external business process to determine their IT needs.-Conducted routinely meetings with clients to gather business requirements; analyzed current business process, created KPI’s and Identified performance gaps.-Successfully created technology related solution to address performance gaps and fulfill business objectives/requirements.

Toronto, Canada Area

● Managing and evaluating every part of the Screening Officers routine in order to ensure day in and day out, thatStandard Operating Procedures are respecting in order to protect our National Security.● Directing the workforce by adjusting Screening Officer allocation and deployment at each screening checkout tooptimize scheduling and maximizing the productivity of Screening Officers.● Underwent background check and granted all-access clearance by Transport Canada for Pearson airport andsurrounding buildings.● Effectively and efficiently screening passengers with a 130+ throughput per 30 minutes in Transbordercheckpoints.

Full Stack Web Development

24 week intensive Full Stack Flex course that teaches the knowledge and skills to build dynamic end-to-end web applications and become.

Bachelor'S Degree, Business Technology Management

Comptia A+, Service Analyst

• Assemble computer components based on customer requirements • Install, configure, and troubleshoot: hardware components • Install.