Abdulrahman Rabie Email and Phone Number

• Executed Account Editing Protocols: Precisely managed backend account editing procedures, ensuring timely and effective customer access recovery.• Trained on Processes and Policies: Completed extensive training on diverse processes and policies, enabling efficient resolution of customer queries.• Delivered Exceptional Customer Service: Provided high-quality support across all communication channels, including email, phone, and chat, addressing and resolving customer inquiries effectively.• Facilitated Effective Access Recovery: Utilized backend systems to facilitate prompt recovery of customer accounts, enhancing overall user experience.

• Trained Extensively on MENA Operational Units: Acquired in-depth knowledge of processes and policies for all three MENA operational units (AE, SA, EG).• Proficient in Handling Customer Queries: Delivered exceptional customer experiences across various communication channels, including email, phone, and chat.• Skilled in Managing Bilingual Queries: Ensured clear and effective communication by proficiently handling queries in multiple languages.

Administered employee pay cycles in alignment with work week schedules. Addressed and resolved deduction issues and other payroll-related concerns for employees. Monitored captain's regular trips, identifying and resolving any emerging issues.