7 years of technical expertise in Video Conferencing, Audio Visual, Building Automation, Cloud based Video conferencing solution (Zoom, Cisco Webex, Control Hub), Microsoft Teams Room, Boardroom Design, Lighting Requirement and Audio-Visual Project Execution.Managing the day-to-day operations of a global, all technical aspects of Gartner's IT ⦁ Manage of Webex conference services internally to all Gartner Associates for Asia Pacific region. Delivery of Webex conferencing services to Gartner and of large video Town Halls,Management of Conferencing Services including all Cisco Video Endpoints, including Cisco Webex Room kits, both on-prem and cloud registered. Telephony setup, Calendar integration and Cloud account registration and licensing.Troubleshooting - Level 2 investigations and in-depth analysis of problems, identifying patterns related to specific regions or platforms as needed.Vendor Management - Meet weekly, monthly with Conferencing Vendor to review service performance as well as current and upcoming projects.
Blackbox
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Team Lead - Av SupportBlackbox Jul 2024 - PresentNew Delhi, Delhi, India
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Telecom & Av SpecialistGartner Oct 2019 - Jul 2024Gurugram, Haryana, India• Managing the service and support for complete Video infrastructure which includes Cisco Control Hub, Cisco Endpoints, Audio Visual devices• AV and VC project execution for internal offices of Gartner• Perform proactive checkup and routine testing for AV and VC system• Troubleshoot AV and VC problems as required• Managing the AV infrastructure which includes Crestron, Extron and Kramer devices• Suggestion and Implementation for Service improvement plan in AV and VC• 24X7 remote support to VC users across 100+ countries• L3 support and escalation handling for video conferencing issues• Macro addition on Cisco control endpoints for control features on touch panel• End user training to IT team globally• Meeting with management for the review of VC infrastructure• Suggesting the management for latest AV and VC technologies -
Project And Services Engineer AvWireworks(Div. Of Infiniti Power Pvt.Ltd.) Apr 2018 - Sep 2019India• Installation and configuration of Devices (Polycom, Cisco, Crestron, Extron, Lutron, Kramer, Biamp, AMX, and Others)• Provide technical support for VC and AV devices.• Develop project objectives by reviewing proposals and plans.• Supervising the vendor/other team member for passive work.• End user training to the customers.• Ticket handling, coordination and client follow up.• Integration of Cisco and Polycom with AV devices.• L2 support and escalation handling for Audio video.• Support the VIP meeting and Town Hall.• Providing support to the entire infrastructure.
Abdul Rauf Education Details
Frequently Asked Questions about Abdul Rauf
What company does Abdul Rauf work for?
Abdul Rauf works for Blackbox
What is Abdul Rauf's role at the current company?
Abdul Rauf's current role is I'm working as Team lead - AV support (North region) @Blackbox.
What schools did Abdul Rauf attend?
Abdul Rauf attended Jamia Millia Islamia, Jamia Millia Islamia.
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