Team Lead - Av Support
Current
Blackbox
Jul 2024 - Present
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Abdul Rauf Email & Phone Number
Team Lead - AV support
at
Blackbox
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Blackbox
Role
Team Lead - AV support
Location
New Delhi, Delhi, India
Who is Abdul Rauf? Overview
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Quick answer
Abdul Rauf is listed as Team Lead - AV support at Blackbox, based in New Delhi, Delhi, India. AeroLeads shows a matched LinkedIn profile for Abdul Rauf.
Abdul Rauf previously worked as Telecom & AV Specialist at Gartner and Project and Services Engineer AV at Wireworks(Div. Of Infiniti Power Pvt.Ltd.). Abdul Rauf holds • Bachelor Of Engineering In Computer Science From Jamia Millia Islamia, Computer Science, A from Jamia Millia Islamia.
Profile bio
About Abdul Rauf
7 years of technical expertise in Video Conferencing, Audio Visual, Building Automation, Cloud based Video conferencing solution (Zoom, Cisco Webex, Control Hub), Microsoft Teams Room, Boardroom Design, Lighting Requirement and Audio-Visual Project Execution.Managing the day-to-day operations of a global, all technical aspects of Gartner's IT ⦁ Manage of Webex conference services internally to all Gartner Associates for Asia Pacific region. Delivery of Webex conferencing services to Gartner and of large video Town Halls,Management of Conferencing Services including all Cisco Video Endpoints, including Cisco Webex Room kits, both on-prem and cloud registered. Telephony setup, Calendar integration and Cloud account registration and licensing.Troubleshooting - Level 2 investigations and in-depth analysis of problems, identifying patterns related to specific regions or platforms as needed.Vendor Management - Meet weekly, monthly with Conferencing Vendor to review service performance as well as current and upcoming projects.
Current workplace
Abdul Rauf's current company
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Blackbox
3 roles
Abdul Rauf work experience
A career timeline built from the work history available for this profile.
Telecom & Av Specialist
• Managing the service and support for complete Video infrastructure which includes Cisco Control Hub, Cisco Endpoints, Audio Visual devices• AV and VC project execution for internal offices of Gartner• Perform proactive checkup and routine testing for AV and VC system• Troubleshoot AV and VC problems as required• Managing the AV infrastructure which includes Crestron, Extron and Kramer devices• Suggestion and Implementation for Service improvement plan in AV and VC• 24X7 remote support to VC users across 100+ countries• L3 support and escalation handling for video conferencing issues• Macro addition on Cisco control endpoints for control features on touch panel• End user training to IT team globally• Meeting with management for the review of VC infrastructure• Suggesting the management for latest AV and VC technologies
Oct 2019 - Jul 2024
Project And Services Engineer Av
• Installation and configuration of Devices (Polycom, Cisco, Crestron, Extron, Lutron, Kramer, Biamp, AMX, and Others)• Provide technical support for VC and AV devices.• Develop project objectives by reviewing proposals and plans.• Supervising the vendor/other team member for passive work.• End user training to the customers.• Ticket handling, coordination and client follow up.• Integration of Cisco and Polycom with AV devices.• L2 support and escalation handling for Audio video.• Support the VIP meeting and Town Hall.• Providing support to the entire infrastructure.
Apr 2018 - Sep 2019
2 education records
Abdul Rauf education
• Bachelor Of Engineering In Computer Science From Jamia Millia Islamia, Computer Science, A
Diploma Enggering In Computer, Bachelor Of Engineering In Computer Science From Jamia Millia Islamia, A
FAQ
Frequently asked questions about Abdul Rauf
Quick answers generated from the profile data available on this page.
What company does Abdul Rauf work for?
Abdul Rauf works for Blackbox.
What is Abdul Rauf's role at Blackbox?
Abdul Rauf is listed as Team Lead - AV support at Blackbox.
Where is Abdul Rauf based?
Abdul Rauf is based in New Delhi, Delhi, India while working with Blackbox.
What companies has Abdul Rauf worked for?
Abdul Rauf has worked for Blackbox, Gartner, and Wireworks(Div. Of Infiniti Power Pvt.Ltd.).
How can I contact Abdul Rauf?
You can use AeroLeads to view verified contact signals for Abdul Rauf at Blackbox, including work email, phone, and LinkedIn data when available.
What schools did Abdul Rauf attend?
Abdul Rauf holds • Bachelor Of Engineering In Computer Science From Jamia Millia Islamia, Computer Science, A from Jamia Millia Islamia.
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