With over 10 years of progressive experience in customer service management, operations supervision, and HR leadership across diverse global organizations, I have built a reputation for driving transformative change and achieving excellence. My career highlights include developing and executing innovative strategies that revolutionize digital customer service channels and streamline complex operational workflows. I am adept at leading cross-functional teams, harnessing their collective strengths to surpass organizational objectives while prioritizing the professional growth and performance enhancement of team members. My approach blends strategic foresight with hands-on implementation of process optimization and continuous improvement initiatives, consistently delivering measurable and sustainable outcomes. I am deeply committed to leveraging my leadership acumen and data-driven insights to elevate customer experiences to new heights and foster operational excellence across all facets of the organization.
-
Human Resources SupervisorSyrup Global Llc Jan 2023 - PresentRiyadh, Saudi Arabia- Overseeing the recruitment process, including job postings, candidate screening, interviewing, and selection. Ensuring that staffing needs are met effectively and in line with company goals and budgets.- Handling employee relations matters, including conflict resolution, disciplinary actions, and grievance handling. Promoting a positive work environment and addressing employee concerns in a fair and consistent manner.- Implementing and managing performance evaluation processes, setting performance goals, providing feedback to employees, and identifying areas for improvement or development. -
Customer Service SupervisorAlshaya Group Jan 2022 - Jan 2023Riyadh, Saudi Arabia- Developed and implemented the vision and strategy for the digital customer service department.- Oversaw digital customer service channels and optimized service delivery using data-driven insights.- Managed a team of customer service representatives, ensuring effective training, motivation, and performance evaluations.- Handled escalated customer complaints, implementing solutions for timely and satisfactory resolutions.- Analyzed and improved customer service processes for enhanced efficiency and customer experience.- Monitored KPIs and prepared detailed performance reports for senior management. -
Sales Department Ets SpecialistDhl Express Jan 2018 - Jan 2022Eastern, Saudi Arabia- Worked in the customer service department for 3 years, handling customer inquiries and resolving issues.- Promoted to Customer Service Supervisor, managing a team and overseeing customer service operations.- Promoted to ETS (Heavy Weight Shipments and Dangerous Goods) Specialist in the sales department, focusing on complex shipment logistics.- Provided specialized support for heavy-weight and dangerous goods shipments, coordinating with sales teams to ensure compliance and efficient service delivery. -
Hr SupervisorHaka Group Jan 2016 - Jan 2018Saudi Arabia- Supervised and supported the HR team, ensuring efficient handling of HR tasks and processes.- Led recruitment efforts and managed the onboarding process to ensure the smooth integration of new hires.- Developed and enforced HR policies and procedures, ensuring compliance with legal and organizational standards.- Addressed employee concerns and facilitated conflict resolution, promoting a positive workplace environment. -
Admin SpecialistSaudi Steel Pipe Company Jan 2015 - Jan 2016Saudi Arabia- Provided comprehensive administrative support, including documentation, scheduling, and correspondence.- Assisted in inventory tracking and management, ensuring accurate records and efficient stock control.- Managed day-to-day warehouse operations, ensuring smooth workflow and inventory management.- Oversaw logistics and supply chain activities, optimizing delivery schedules and transportation.
Abdulrazaq Alnassar Education Details
Frequently Asked Questions about Abdulrazaq Alnassar
What company does Abdulrazaq Alnassar work for?
Abdulrazaq Alnassar works for Syrup Global Llc
What is Abdulrazaq Alnassar's role at the current company?
Abdulrazaq Alnassar's current role is Human Resources Supervisor.
What schools did Abdulrazaq Alnassar attend?
Abdulrazaq Alnassar attended University Of Toledo.
Not the Abdulrazaq Alnassar you were looking for?
-
-
Abdulrazaq alnassar
Diploma At The Public Authority For Applied Education &Training College Of BusinessAl Asimah, Kuwait
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial