Abdul Mohammed Email & Phone Number

Melbourne, Victoria, Australia

- Prioritise and provide accurate ICT Service Desk support for staff who require ICT assistance- Escalate L3/4 ICT issues to Senior IT- Assist in investigating, analysing and resolving hardware problems including performing hardware repairs, maintenance, technical assistance and support on all computing equipment and peripherals- User account management..

Provided any needed assistance to any team across the business and led in offering support in technical and non-technical tasks such as providing staff support hardware. Often in charge of ensuring cohesiveness within the business by having work events to boost morale. Coordinated and produced RPA solutions using Power Automate, which assisted the business.

• Acted as the primary point of contact between network clinics, financial advisors and insurers
• Resolved outstanding queries regarding insurance cases, updates on applications, medical information and other related questions from relevant stakeholders
• Managed a high volume of calls (80-100 a day) while completing administrative tasks
• Complaint management for clients
• Trained several new staff in operational procedures
• Collected medical information under the AAP's act 1988, which required regular monitoring of practices and policies to ensure compliance