Collaborate with multiple departments to handle over 2000 SKUs from 3PLs to Amazon Fulfillment centers, Supplier to 3PL, and supplier to Amazon in the US & EU. Request 3PL pricing and service details to further pitch them to clients. Oversee 60+ warehouses across the US, UK, Europe, Canada, and Japan, receiving incoming shipments and reconciling each item as per transfer orders. Ensure fulfillment of 3PL commitments by meeting quality requirements, updating accurate ETAs, and achieving KPIs… Show more Collaborate with multiple departments to handle over 2000 SKUs from 3PLs to Amazon Fulfillment centers, Supplier to 3PL, and supplier to Amazon in the US & EU. Request 3PL pricing and service details to further pitch them to clients. Oversee 60+ warehouses across the US, UK, Europe, Canada, and Japan, receiving incoming shipments and reconciling each item as per transfer orders. Ensure fulfillment of 3PL commitments by meeting quality requirements, updating accurate ETAs, and achieving KPIs. Perform various routine functions, including updating shipment dates, conducting routine meetings, ensuring compliance with SLAs, conducting 3PL and system audits, and receiving transfer orders. Collect PODs, create fulfillment records in NetSuite, and adjust inventory as necessary. Manage data using Google Sheets, perform data analysis and reconciliation of inventory, and create detailed reports on Power BI. Make strategic shipment plans based on inventory levels. Collaborate with multiple freight forwarders, shipping agents, and manage shipments pickups and quotes until final delivery to Amazon. Supervise distribution-related operations for different channels, such as Amazon, Walmart, W2G, and Deliverr. Assure accurate dispatch of stock from 3PL warehouses to Amazon storage while enforcing FBA protocols. Collaborate with Brand Management on optimizing the supply chain process, working on the RXO portal to manage shipments, and extracting reports from NetSuite for further analysis. Directly coordinate and work with sourcing, buying, planning, and global mile logistics teams to ensure operational efficiency. Known for excellent performance and received the title of “above and beyond” multiple times during supply chain monthly meetings. Handpicked by management to manage major brands of the company using extensive supply chain expertise. Successfully completed a critical project of 3PL consolidation, reducing the number of 3PLs from 250+ to 50+. Show less

Supervised approx. 15 team members with a strong focus on order fulfillment in accordance with SLA. Ensured continuous coordination with the commercial, logistics, and customer service departments for a swift resolution of customer/vendor issues. Actively monitor the operations performed by key account managers and operations assistants. Accelerate the entire order fulfillment process via close collaboration with internal logistics (Daraz Express) and 3PL teams. Devised plans for arranging… Show more Supervised approx. 15 team members with a strong focus on order fulfillment in accordance with SLA. Ensured continuous coordination with the commercial, logistics, and customer service departments for a swift resolution of customer/vendor issues. Actively monitor the operations performed by key account managers and operations assistants. Accelerate the entire order fulfillment process via close collaboration with internal logistics (Daraz Express) and 3PL teams. Devised plans for arranging vendor training sessions on ways of effectively doing business with Daraz. Led the transition in operational models of vendors from cross-dock to drop ship, hub-drop-off, and 3PL drop-off. Regularly clear the backlog of the Punjab region. Received routine work reports from last/first mile and localization teams. Formulated and delivered central region backlog reports to senior management. Played a key role during the restructuring process by counseling team members, adapting new software, and enforcing new SOP’s. During the expansion process of Daraz, delivered insights to the senior management for the best location of hubs based on the market research.• Commended for exceptional performance and promoted to the position of Team Leader within one year.• Won “Employee of the Year Award – Vendor Operations” for excellent operations management during Black Friday Sale.• Improved the after-sales issue resolution process by timely resolving customer issues in minimum time.• Led the transition of Punjab region vendors from Cross-Dock to Managed and Full Drop-shipping. Show less

Built strong professional relations with vendors for long-term business. Aligned vendor operations in line with department objectives. Used multiple software for account management operations, such as Salesforce. Created strategies for efficient management of inventory; ensured availability of stock when needed. Collaborated with other department managers to sustain a unity of direction. Promptly resolved vendor and customer queries regarding sourcing and operations. Spearheaded the entire… Show more Built strong professional relations with vendors for long-term business. Aligned vendor operations in line with department objectives. Used multiple software for account management operations, such as Salesforce. Created strategies for efficient management of inventory; ensured availability of stock when needed. Collaborated with other department managers to sustain a unity of direction. Promptly resolved vendor and customer queries regarding sourcing and operations. Spearheaded the entire supply chain process from receiving orders till final delivery. Trained new vendors of Daraz to increase the line of products.• Devised and executed robust vendor-based strategies and plans that support in attaining set goals.• Evaluated performance of vendors based on set KPIs, such as processing time and quality; initiated corrective measures to improve operational efficiency. Show less

Recognized the target market for media campaigns and professionally communicated with the audience. Remained updated with dynamic industry trends, including distribution and audience figures. Arranged meetings with media sales personnel to prepare media schedules based on audience figures. Booked individual advertising spots, including pages, posters, internet banners, and broadcast adverts. Prepared budget and reports for the client, which included costing and producing updates throughout the… Show more Recognized the target market for media campaigns and professionally communicated with the audience. Remained updated with dynamic industry trends, including distribution and audience figures. Arranged meetings with media sales personnel to prepare media schedules based on audience figures. Booked individual advertising spots, including pages, posters, internet banners, and broadcast adverts. Prepared budget and reports for the client, which included costing and producing updates throughout the campaign. Gathered and examined sales and consumer data for accurate interpretation. Analyzed the effectiveness of the campaign and used the same data to design future campaigns. Used Hasoffers and Cake systems to perform routine operations.• Competently negotiated with media sales companies to get the best rates for online, broadcast, and print advertising.• Developed productive relations with clients and media sales companies for business expansion. Show less

After Sales & Customer Service ExecutiveEngaged customers in a good conversation by answering questions about products and services. Opened new customer accounts by using the recorded account information. Maintained and updated customer account information for future use. Updated financial accounts by processing customer adjustments. Understood and analyzed customer needs to suggest potential products to management. Developed product or service reports by using customer… Show more After Sales & Customer Service ExecutiveEngaged customers in a good conversation by answering questions about products and services. Opened new customer accounts by using the recorded account information. Maintained and updated customer account information for future use. Updated financial accounts by processing customer adjustments. Understood and analyzed customer needs to suggest potential products to management. Developed product or service reports by using customer information.• Educated customers on the benefits of products and services that resulted in closing new deals.• Swiftly resolved service problems after identifying the root cause. Proposed best solutions to customers as per their needs.• Leveraged effective communication and relationship building skills to accomplish weekly and monthly sales targets. Show less

Derived negative margins from business tools and made purchase orders (LPO) on JD EDWARDS. Maintained budget and ensured the optimum utilization of resources. Monitored inventory and prepared sheets for the manager.