• Present, promote and sell products/services using solid arguments to existing and prospective customers• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs• Establish, develop and maintain positive business and customer relationships• Reach out to customer leads through cold calling• Expedite the resolution of customer problems and complaints to maximize satisfaction• Achieve agreed upon sales targets and outcomes within schedule• Coordinate sales effort with team members and other departments• Analyze the territory/market’s potential, track sales and status reports• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.• Keep abreast of best practices and promotional trends• Continuously improve through feedback

• Coordinate the training of staff and support the State/Territory teams to ensure a thoroughunderstanding and consistency in the delivery of the MHE service (Orientation programs,national conferences, professional development). This includes implementing a database torecord all training undertaken.• Lead the development and implementation of national processes and protocols includingsupporting the implementation and trouble-shooting of MHE websites and data systems.• Identify operational issues, improvements, opportunities and recommend actions to supporta continuous improvement approach.• Oversee the processing of travel requirements for staff, including weekly invoicereconciliation.• Ensure all financial processes including monthly credit card reconciliations and accountspayable functions are performed in a timely manner.• Lead the planning, coordination and management of events.• Review and update related policies and procedures as required.• Build the headspace culture and engagement of our people through effective peopleleadership and management at both the team and individual level, including:• Create and maintain a responsive and respectful workplace culture that integrates theheadspace values.• Ensure that staff understand what is required of them, have development plans in placeand are provided with timely performance feedback.• Provide effective leadership to drive the performance and outputs of the team.• Monitor and evaluate staff performance to enable individual and team professionalgrowth and development, addressing staff performance issues as required according todocumented policies and procedures.• Demonstrate initiative, collaboration and good communication when managing projects toensure deadlines are met.• Participate in Reception coverage as required.• Other duties consistent with the role where required and/or requested by the Manager ofCorporate Services.