• Product Innovation – Innovate world’s best financial and accounting product in aviation with new features and functionalities and continue to keep the product as No. 1 in the market• Portfolio/Program Management – Manage multiple projects of various type, size and complexity through multiple project managers • Implementations and Upgrades – Facilitate smooth Implementation and upgrade of the product for new and existing customers• Customer support – Manage a portfolio of 34 international customers and provide 24x7 support based on agreed SLA• Market Analysis – Keep studying the market trend and suggest improvements to product, strategy, new opportunities for sales• People Management – Lead a team of highly experienced resources including Project Managers, Senior BAs, Software Engineers and testers from multiple development centres (Onshore and Offshore). Responsible for acquisition, development, performance monitoring & improvements, retention, motivation and optimization of a larger team of IT professionals• Revenue and Cost Management – Ensure all the revenue, cost and profit targets set for the product is met on monthly basis• Point of escalation – Single point of escalation for all customers and resolve all concerns/issues within agreed SLA• Service Review and Steering Group Meetings – Represent RAPID CRA product in Service review, Steering Group and Senior Management meetings within organization as well as with customer• Business Continuity Management – Make sure system is available 24x7 for business continuity• IT Operations management – Ensure all IT operations management have been taken care by respective team – Availability Management, Service Management, Capacity Management, Backup Management, Monitoring Management, Disaster Recovery Management, Release Management and Change Management

• Software Engineering Management for EK Engineering – Managed a portfolio of 50 plus applications for Emirates Engineering department• Performed Software Engineering Manager role for managing applications of Airport Services (OPERA & STPC) and Revenue accounting & Management Reporting (OFRA)• Managed a team of Java and Oracle developers and application support specialists• Implemented RAPID application for multiple customers across the globe• Managed development and enhancements of RAPID application over a period of 7 years• Delivered large complex projects like Digital Transformation/Green Technology Initiative in RAPID Cargo for Simplified Interline Settlement, a paperless billing initiative by IATA• Delivered technically challenging projects like data archival and new reporting tools in RAPID Cargo• Was a process champion in Emirates Group IT, involved in design, implementation and certification of CMMi Level 3 in Emirates Group IT• Awarded Best CMMi Auditor in Emirates Group IT. Also awarded The Best Project Manager multiple times for successfully managing projects with 100% process compliance and quality

• Lead a team of 16 for development, enhancement and support TopAir, a product to manage small to medium airline operations• Designed and developed applications for Airline Cargo revenue accounting proration engine• Implemented Airline Cargo revenue accounting proration engine for Emirates Airlines• Designed and developed Seasonal Flight Schedule application for Atraxis, Swiss Air