Main Roles:Create, manage, and launch email / SMS marketing campaignsAdminister & update the website (via UMBRACO CMS & HTML)Manage and act as a liaison between various teams / agencies (social media, design, email marketing, etc.) to ensure timely delivery of digital marketing campaignsFlag any negative comments to the responsible team / agencyIdentify threats and opportunities in user generated content surrounding the business. Report notable threats to appropriate managementLiaise with, and act as a link between, agencies and internal stakeholders by maintaining regular contact and ensuring that communication flows effectivelyWork with colleagues and agencies, to help plan and implement online marketing campaigns that drive engagement, traffic and bookings across social media, search engine optimisation and PRSuggest the best platform to communicate the company's messageProof read content, including but not limited to social media posts, website updates and press releasesEnsure that all digital marketing campaigns are running in parallel with the company's digital marketing vision / requirements & the websiteCreate and maintain an automated sales dashboard for the senior management that highlights current & historical retail sales figures Ensure data capture to the CRM from various sources (web, events, ticketing, etc.), track campaign effectiveness and provide feedback to support CRM activity.Be familiar with the organization’s mission, programs, activities, events and other functions Prepare reports (e.g.: Google Analytics, etc.) for internal stakeholders Maintain administrative and reporting requirementsAssisted With:Monitor and report trends in social media by using social media analysis tools (DashThis, Tableu, etc.)Creation and regular update of the company's digital marketing calendarPromotion of social media within the organisation Migration & implementation to a new CRM solution – Microsoft Dynamics CRM

Undertake and facilitate retail of individual and corporate products and experiences from initiation till completion Effective communication with clientele to ensure highest possible representation of products and experiences through various means; in person, telecom and emailEnsure safety briefings are conducted to make certain highest levels of safety and standards are met in line with Health and Safety PolicyUphold Standard Operating ProceduresOvercome any difficulties or issues expressed by client to maintain highest levels of standards & service Partake in the smooth operations of facility to the best of abilityReport to Line Manager of client feedback/comments relating to products/experiences Maintain administrative and reporting requirements Undertake any reasonable duties as specified by Senior Management

Analyze system requirements and plan development lifecycle using appropriate model Report on project status on a daily basis with the COO and Customer Service ManagerDesign and create a database to automate signature verification process of the Corporate PortfolioEnsure thorough data collection of all clientele and necessary informationDigitalize data such as Client Details, Authorized Signatures to allow for automated verificationRun system testing cycles to ensure 100% functionality and 0% downtimeTimely system implementationCreate system operating manualConduct training workshops for all personnel on effective system use Ensure system maintenance and contingency mechanisms are implemented Key Accomplishments:Successful system development and implementation which streamlined the signature verification process and consequently decreased service time Spearheaded and completed the project in 50% of the assigned time

Assist in the relocation and reinstallation of all IT infrastructure to new location: Backup all servers and send to an offsite location; Status and inventory check of all related IT equipment Setup and re-install all hardware equipment; Install and ensure proper functionality of emergency panic switch and connectivity with Abu Dhabi PoliceIT Helpdesk: Diagnose and resolve hardware and software issues; Maintain and administer computer networks and related computing environments, including hardware, systems software, applications and all configurations; Recommend changes to improve systems and network configurations, and determine hardware or software requirements; Maintain logs related to network functions as well as maintenance and repairs; Coordinate with vendors and with company personnel in order to facilitate purchases; Consult with IT Headquarters for Level 2 and 3 IT issues.Support the implementation and employee training of Cisco IP telecoms Administer the implementation of security systems whilst in compliance with Abu Dhabi Police requirementsImplement Controlled Access System – administer employee data and biometric information into the Access System database and assign respective accessDevelop a comprehensive Technical Operating & Troubleshooting Manual Key Accomplishments:Imaged 50 workstations in 12.5% of the allotted timeSuccessful planning and implementation of site relocation with zero downtimeEffectively led the implementation of Controlled Access

Attained training and work experience in various departments of the bank:- Information Technology Department- Trade Finance – Letter of Credit & Letter Of Guarantee- Accounts – Processing Transactions Interbank and with Central Bank of Abu Dhabi- Clearance – Check Processing