Abdul Subhan Khan Email & Phone Number

Dubai, United Arab Emirates

-Oversee all IT operations, including server management, dedicated VPN, Microsoft Azure administration, and Amazon AWS services.-Direct internal application and web portal development for multiple group brands, focusing on ERP systems and integration.-Manage eCommerce operations across multiple platforms, including Noon (partners, FBN, FBP), Amazon Seller (FBA, FBM), and Carrefour Seller.-Coordinate with Ministry of Health for Tatmeen operations, track and traceability, and product registration via Brandsync.-Handle all aspects of digital marketing, including strategy and execution on social media platforms (Google Ads, Meta, TikTok, Snapchat, LinkedIn) and design brand awareness campaigns.

Dubai, United Arab Emirates

-Led automotive service team, fostering optimal performance and communication at Quick Auto Pro.-Enhanced customer satisfaction by implementing service standards and addressing queries promptly.-Managed inventory and streamlined supply chain for automotive parts, ensuring efficiency.-Oversaw e-commerce portal, ensuring a seamless online customer experience.-Developed and maintained vendor relationships, negotiating terms and ensuring timely deliveries.-Coordinated B2B services, ensuring smooth operations and identifying growth opportunities.-Utilized Salesforce CRM for customer management, providing training for optimal use.-Controlled digital marketing campaigns on Google Ads and Facebook Ads, optimizing strategies.-Identified and pursued new business opportunities using CRM data, collaborating with sales.-Implemented customer care strategies for enhanced service quality and responsive support.

Karachi, Pakistan

- Investigate and triage bug reports, queries and feature requests.- Create Product Requirement and Feature release documents.- Become an expert in all topics related to the Restaurant Technology.- Relay complex and technical information to product users, in an informative and concise manner.- Work cross functionally with sales and operations, to advocate key areas for improvements for high impact issues and features - Inform and deliver new strategies and tactics to improve users' experience with Product Specialists.- Be dynamic in your approach and adapt your skills to drive team targets.- Influence innovation across Product Operations to identify opportunities for simplicity and scalability.- Provide data-driven insights and feedback to enhance internal user experiences.- Help shape internal processes for the team through observation and suggestion

Karachi, Pakistan

-Oversees and ensures restaurant onboarding and training.-Provide support to the sales team on face-to-face/call training sessions with prospective clients/restaurant vendors.-Analyze operational processes to better understand and identify potential room for improvements and optimization.-Plan and project manage the operational roll-out our self-service solution across the globe, driving the completion of key project deliverables and following up on outstanding items.-Lead innovation in job processes, such as automation on Salesforce and external tools.-Act as the primary point of contact for foodpanda vendors and coordinate with global and regional tech teams for key process roll-out.-Responsible for country’s restaurant experience and satisfaction score

Karachi, Pakistan

-Manage operations of onboarding department.-Manage new Opportunities (OPM) of Restaurants and their backendconfigurations.-Complete inventory management of (IMEI, CCID) assigned devices (Tablets) torestaurants.-Manage operations on salesforce (CRM) , Technical Cases, Department Reports.-Manage logistics run’s report of (Forrun) for technical issues of tablet’s pick upand new dispatching.-Align associates of onboarding for training of new vendors (OPM).-Manage associates shyft according to work flow.

Karāchi, Sindh, Pakistan

-Plan, organize and direct day-to-day operations exceeding customer expectations.-Increase production capacity, flexibility and quality while minimizing costs.-Ensure product quality, timely shipping and resource allocation efficiency.-Implement strategic initiatives, set direction and monitor operations.-Develop and manage plant staff, build trust and ensure safety procedures.-Analyse data, identify waste and optimize productivity metrics.-Develop systems and processes for performance tracking and return on assets.

Karāchi, Sindh, Pakistan

-Boost new product adoption with go to market strategy. -Help plan and deliver product releases on time and budget.-Ensured on-time and on-budget product releases through development of product roadmaps and release plans.-Increased revenue by 10% and market share by 5% with product pricing strategy.-Reduced post-release issues by 15% with user acceptance testing.-Increased user engagement by 20% and retention rate by 10% with recommended product feature improvements.

Bsc (Hons) Information Technology, Information Technology, First Class

Web, Mobile and Cloud Computing IS Planning and Management Interaction Design and User Experience Information Systems Development

Diploma Of Education Affiliated With Middlesex University, Computer Software Engineering, A+

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