Founder and Director at Chapman Enterprises Private Limited

Business Operations (catalog) Manager, Amazon.in, Bangalore. April 2014 to Present.Business Operations team is a unique model within Amazon and it is an integral part of Amazon India Business. The team’s primary role is to create and enhance retail selection on the Amazon India online catalog. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. The operations team supports multiple categories that populates/ procures content/stocks for Amazon.in, works with vendors and sellers to ensure a reliable and operationally effective flow of products, and interact directly with internal customers across Amazon.in to deliver to their requirements and supports the Category team to ensure the overall health of their business is good.

• Defined and built metrics to track accuracy on various operations processes across marketplaces.• Designed a QMS and program managed the same across multiple stake holders.• Managed a 13 member audit team, defined goals, Implemented & handled Development Plans in the team• Planned and executed a round the clock audit support during peak business season across market places.• Built a benchmarking team to study the external price competition across marketplaces.• Worked with automation and tool development team to build user friendly tool for all audit and quality purpose.• Increased process productivity and efficiency by 2x through process improvement projects across the team.

• Deep dived in all operation processes and identified multiple process improvement projects.• Improved Google product search processes throughput.• Operationalized Competitor discovery process.• Learnt DW/SQL Queries to run basic DW queries to quickly deliver the frequent requests for data/analysis in an automated way.• Expanded the MIS team through external hiring and internal training plan.• Mentored newly hired MIS executive and monitored timely reporting with 100% accuracy.• Trained ~50 associates on Basic excel across operations team.• Create and timely reported on all world-wide VP level reports with 100% accuracy.• Supported BI-Analyst to create automated dashboard for all operations reporting purposes.• Worked with development team to identify, analyze and fix system bugs.

• Ensured all Pricing operations related reports are published to the respective customers with 100% accuracy as per the scheduled calendar.• Documented the e2e MIS process of reports/collecting data/analysis/storage/customers.• Analyzed the data, identified trends and suggested process improvements/changes/implementation.• Periodically deep dived the pricing reports for operational data accuracy / completeness and suggested deprecation of non-value adding reports.

• Achieved the defined weekly and monthly targets on productivity.• Achieved more than 99.8% accuracy.