Abdul Waheed Email & Phone Number

Toronto, Ontario, Canada

Microsoft Office 365 user administration and support including Teams and SharePoint.Manage 3465 users and device on Azure hybrid active directoryMonitor Mimecast email quarantine, identifying and releasing only legitimate emailsMonitor the ticketing system, and ensure tickets are appropriately assigned and responded to within SLAMonitor ManageEngine Endpoint desktop central and MS Intune to pre-emptively address problems with devicesEnsure all desktops and laptops are patched in a timely manner with intune.Microsoft Windows 10/11 and Server 2012/2016 migrationMonitor the health of the onsite network, server, ups, and internet connections.Diagnoses and resolves VPN, Wi-Fi and network issues.Ensure the use of IT systems are in compliance with IT policy, standards, procedures and guidelines.Setup and monitor servers, change ups batteries for datacenter.Monitor ticket system and comment with supporting information to help ensure speedy resolution or escalate these to the internal ticketing system when required.Provide end-user support by Zoho assist, MS Teams/phone, e-mail, or in person for computer and equipment-related problems, talking users through procedures to diagnose the source of problems, answering questions about how to use software and e-mail and operating equipment,Create and maintain and share knowledge base guides for how to resolve common issues.Assist the digital adoption and training specialist in developing and providing training when required.Prioritizes issues to ensure appropriate response time based on severity. Take responsibility for the quality and timeliness of resolution.Ensures all antivirus/antimalware/MDR (CrowdStrike), anti-spam is activeEnsure strong passwords are used and MFA is enforced where possible.Proactively identify opportunities to improve IT systems and processes so they are best practices. Work with the team to implement approved changes.Manage IT equipment and data center move project for office relocation.

Guelph, Ontario, Canada

• Enroll and retire devices, deploy certificates, email, VPN, security, apps via Microsoft Intune• Manage and escalate tickets in Jira• Manage Microsoft Office 365 applications, services, data, users, and devices• RingCentral deployment, testing and users support for telecom and fax issue• Create SQL backup, upload with azure storage explorer• Provide nationwide support via RDP (remote), telephonic, e-mail and in person• Providing exceptional customer service to all clients• Administer desktop computing, printers, Cisco, switches, routers and WiFi AP• Configure and troubleshoot router issues like DHCP, DNS, TCP/IP• Active Directory user management and troubleshoot via Adexa• Migration from windows 7, 8.1 pro to Windows 10• Monitor incident trends, take ownership of service request, resolve the escalated issued• Participate In meeting to discussing issues, problems, giving suggestions and setting the targets• Provided weekend/overnight support as required by the company• Contact vendors for order and replace inventory CUPA, for data backup Hosted Bizz, software licensing SoftChoice, internet and cellphone Bell/Rogers and more

Ontario, Canada

• Provided telephonic, in person, e-mail, and remote support end users• Imaging Laptop & Desktop through SCCM• Setup computer, Docking Station, multiple monitors, printers and setup Cisco switches and routers• Providing DHCP, DNS, TCP/IP configuration support on phone to end users• Installed anti-virus software on computers and remotely accessed infected machine and troubleshoot• Monitor incident trends, take ownership of service requests, resolve the issue tickets and installed and configured a Windows Deployment Server for virtual machines to boot from PXE • Added, deleted, edit, and unlock users in AD, assigned rights and authentication to the end users and to backup and restore the data using USMT tool• Maintained and Managed the OU, User Accounts and Group in domain, migration from windows 7, 8.1 pro to Windows 10• Resolved the VPN and Wi-Fi issue, Office 2016, MobilePASS at user`s laptop and cell phone and recreated Outlook 2016 profile

Toronto, Ontario, Canada

• Provide telephone, in person, e-mail, and remote support for standard and custom PC applications and for troubleshooting hardware/software issues• Install, configure, diagnose, repair and upgrade all corporate hardware and equipment• Administration and support of the existing backup environment• Managed servers, including e-mail, print and backup servers, associated operating systems and software• Provide DHCP, WINS, DNS, TCP/IP, NLB configuration support on phone to end users• Take responsibilities of maintained user security accounts vulnerability scanning and security tools, web and application security testing, data encryption standard and method• Wipeout all returned laptop and MAC book and update the inventory at service now• Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting• Working with Microsoft patches releases and install pates on workstation• Support desktop and laptop systems, including break/fix issue, OS, application configuration and user setting• Perform installation, configuration and management of the Windows server infrastructure• Provide on-going support, troubleshoot, migrations, deployment, hardware break/fix and debugging for various technologies including windows, PC`s and server Mac OS x, Linus, web browsers, printers, mobile devices, Blackberry, IPhones, Android and others• Provide L2 support and raise problems to appropriate technology and business team to meet SLA• Imaging laptop and desktop and setting up laptop and desktop for clients• Support via service now and log me in• Business application supported Active Directory, Citrix, MS office, Lotus notes and Exchange • Scan infected computers and provide Anti-virus/spyware/malware solutions• Perform installation, configuration and management of the Windows server infrastructure

Saskatoon, Saskatchewan, Canada

Abu Dhabi, United Arab Emirates

• Installing and configuring computer systems • Diagnosing and solving hardware/software fault • Install POS, Network devices and electrical devices • Setup network and CCTV cables • Install CCTV Systems• Sale Hardware and software

Mandi Bahauddin, Punjab, Pakistan

• Designed and delivered engaging and interactive computer science lessons for [grade levels or target audience], covering a range of topics, including programming languages, hardware fundamentals, and software applications.• Utilized modern teaching methods, including project-based learning and hands-on activities, to enhance students' understanding and practical skills in computer science.• Developed and updated curriculum materials to ensure alignment with industry standards and emerging technologies, keeping students up-to-date with the latest advancements.• Provided individualized support and guidance to students, fostering their problem-solving abilities and critical thinking skills.• Conducted assessments and evaluations to track student progress and adjust teaching strategies accordingly, resulting in consistently improved learning outcomes.• Organized and supervised extracurricular activities such as coding clubs and tech competitions, encouraging students' passion for technology beyond the classroom.

Power Engineering & Technology, Energy Management And Systems Technology/Technician, A

• Tow year experience in Cenovus Energy Center • Lockout-Tagout of equipment for maintenance • Safe operation and efficiency tests.

Bachelor Of Computer Science, Computer Science